As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! It’s thrilling to embark on another promising year, and we want to ring in 2023 with a recap of our top five InMoment Highlights from the last 12 months.
Five of Our Favorite InMoment Highlights From 2022:
- #5: InMoment Appoints Executive Chairman John Lewis as Chief Executive Officer
- #4: InMoment Demonstrates Commitment to Disability Inclusion With the Industry’s First Accessibility Compliance
- #3: InMoment Acquires Leading Customer Review Management Company ReviewTrackers
- #2: InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022
- #1: CX Program—Elevate—Wins International Customer Experience Awards
#5: InMoment Appoints Executive Chairman John Lewis as Chief Executive Officer
This year, we welcomed a familiar friend as our brand new CEO. John Lewis, who has served over the past few years as InMoment’s Executive Chairman, brings deep expertise in the information services and software analytics sectors, as well as significant experience transforming and scaling rapidly growing businesses.
In his role as Global President of Nielsen Holdings, Lewis oversaw businesses comprising approximately two thirds of the company’s overall revenue, helping to accelerate revenue growth and enhanced profitability in those segments and for the company as a whole. His relevant industry expertise and experience leading global organizations will enable InMoment to continue to execute on its growth strategy, while enhancing its ability to help clients around the world integrate customer signals and transform their customer outcomes.
#4: InMoment Demonstrates Commitment to Disability Inclusion With the Industry’s First Accessibility Compliance
At InMoment, we’re committed to creating a more inclusive world for everyone, and that’s why we’re especially proud of this one. This year, we achieved compliance with Web Content Accessibility Guidelines (WCAG) 2.0 AA, Americans with Disabilities Act (ADA), and Accessibility for Ontarians with Disabilities Act (AODA), becoming the first experience management solution to achieve this milestone.
WCAG compliance means digital content is accessible to a wider range of people with disabilities, including accommodations for blindness and low vision, deafness and hearing impairments, speech disabilities, limited movements and more. The InMoment platform is fully WCAG 2.0 AA compliant in the areas of readability, contrast ratio, scalability, cognitive keyboard operation, and screen reader support.
#3: InMoment Acquires Leading Customer Review Management Company ReviewTrackers
It’s exciting to look back and highlight the InMoment Acquisition of ReviewTrackers, an award-winning customer review management software company! InMoment is the first experience company to extend customer insights, analytics, and action across the complete customer lifecycle.
The companies joined forces to offer the unique ability to expand beyond surveys to include social ratings and reviews, access a larger share of customer voice, manage online reputation, and improve experiences at an unparalleled scale while driving authentic connections with customers.
“Review and reputation management are central components of a broader customer experience ecosystem. At ReviewTrackers, we fundamentally believe that your brand’s success depends on your customer’s voice,” said Chris Campbell, CEO ReviewTrackers. “By joining InMoment, we have a remarkable opportunity to broaden the scope of our solutions and strengths to provide an integrated system that will help our clients better acquire and retain their customers.”
#2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022
InMoment was named a Leader in The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2, 2022. Forrester Research, Inc. evaluated 13 of the most significant text analytics vendors across 29 evaluation criteria, and named InMoment along with only four other vendors as a Leader in the evaluation.
In its vendor profile of InMoment, Forrester states that the company’s acquisitions of MaritzCX in 2020 and Lexalytics in 2021 are “…paying off—the acquisitions beef up InMoment’s people-oriented text analytics capabilities and enable it to address all relevant use cases (beyond just VOC or CX analytics).” The report states “InMoment XI is a solid choice for customers who want a platform with a well-balanced mix of knowledge and ML-based AI, the ability to deploy OOTB solutions quickly, and deep custom application development capabilities (especially for embedded analytics).”
#1: InMoment’s CX Program—Elevate—Wins International Customer Experience Awards
This year, Inmoment won three medals in the 2022 International Customer Experience Awards (ICXA), including silver medals in Best Measurement in Customer Experience and Best B2B Customer Experience Strategy and a bronze medal in Best B2B Customer Experience.
InMoment’s Elevate program is a robust Experience Improvement (XI) program that leverages customer and employee feedback data to inform business decisions.
“Elevate provides valuable insights that inform key business decisions and automates action to improve our customers’ experiences.” Josh Marans, Director of Experience Improvement at InMoment, said, “It’s an honor to earn industry recognition for our differentiated approach to CX.”
InMoment is proud to have another fantastic year in the books and is looking boldly to 2023 as it continues to partner with the world’s best and brightest brands to improve experiences, break barriers, and create lasting business impact!