Mindshare Technologies Appoints Marriott Vacations Worldwide President Steve Weisz as Chairman of the Board

  • As Chairman, Weisz will Direct Aggressive Efforts to Solidify Company’s Position as Leader in Voice of the Customer Technology
  • Weisz has Enjoyed a 41-Year Career of Various Leadership Positions at Marriott International

SALT LAKE CITY (June 12, 2013) – Mindshare Technologies, a leader in Voice of the Customer (VoC) technologies, today announced that Steve Weisz, president and chief executive officer of Marriott Vacations Worldwide Corporation (VAC), has been appointed chairman of the company’s illustrious board of trustees.

“Mindshare has some very big ambitions for the future, and as we aggressively pursue our long-term goals, we need a solid governance team in place to give us thoughtful and effective direction. Steve is a born leader with fantastic instincts, and is absolutely a great fit,” said John Sperry, CEO of Mindshare. “I’d like to personally thank our former Chairman of the Board, Rich Hanks, who served in that capacity for eleven years, since the founding of the company. Rich has resigned as Chairman in order to serve a three-year mission for his church. He will still remain an active member of our board.”

Recently, Mindshare has strengthened its position as an industry leader with a string of measurable accomplishments and successes, including a 50 percent employee base growth in 2012. The company also has also been named to the Inc. 500/5000 list for five consecutive years.

“I’ve really enjoyed my time as a member of Mindshare’s board, and I am honored that they have now asked me to preside as chairman,” said Weisz. “This is a company that has already accomplished some spectacular growth—both in terms of company size and as a burgeoning leader in the industry—and I look forward to helping them discover additional potentials.”

Weisz has enjoyed a 41-year career affiliated with Marriott International, and has served in several leadership capacities throughout his tenure. Prior to his current position, Weisz served as president of Marriott Vacation Club for 14 years, where he led the vacation ownership division and oversaw three brands under the department’s umbrella. Additionally, Weisz has served on numerous boards for organizations in the hospitality industry as well as Children’s Miracle Network Hospitals, for which he was a past chairman of the board of governors and currently serves as vice-chair of its board of trustees.

Weisz graduated from the School of Hotel Administration at Cornell University with a bachelor’s degree and returned as a visiting lecturer for 14 years teaching courses in hotel operations.

Mindshare Technologies Promotes Lonnie Mayne to President

Mindshare Technologies today announced it has appointed Lonnie Mayne—who had been serving as the company’s chief experience officer (CXO)—as its president. In his new role, Mayne will be responsible for leading the continued efforts of growing the company and further establishing Mindshare as the Voice of the Customer (VoC) market leader. His experience as CXO will serve to strengthen Mindshare’s focus on keeping the customer at the forefront of every decision.

Mayne was recently voted onto the board of directors for the Customer Experience Professionals Association, a global non-profit organization dedicated to the advancement of customer experience management practices.

“He’s simply the right man,” said John Sperry, CEO of Mindshare. “Everybody on the Mindshare team loves and supports him because he knows that focusing on the success of our employees ultimately leads to success with our customers. As president, his dedication to the customer, his ability to work with and develop key personnel, his inexhaustible energy, and his genuine good nature will take Mindshare to even greater places.”

During his tenure at Mindshare, Mayne has been at the heart of cultivating a company culture that motivates Mindshare employees to be passionate about their work. One of Mayne’s most influential initiatives is his Red Shoes Experience blog (http://www.redshoesexperience.com), a website dedicated to featuring the stories of individuals who have delivered outstanding customer service through simple acts.

Since Mayne first joined the company, Mindshare has increased revenues by 300 percent, and has expanded to taking surveys in 28 languages across 150 countries worldwide. While Mayne served as CXO, Mindshare experienced a 50-percent employee base growth in 2012, and that same year was named to Utah Business magazine’s annual Best Companies to Work For list, Inc.’s 500/5000 list for the fifth consecutive year, and was recognized by the MountainWest Capital Network as one of the year’s Top 100 Fastest-Growing Utah Companies.

“During my time as CXO, I was privileged to work with every level within our organization to build lasting and loyal customer relationships, and I see this new position as an extension of those efforts,” said Mayne. “During my time here at Mindshare, I’ve seen us experience some incredible successes based on a commitment to the customer, and I look forward to building on that foundation as I lead the company to our next chapter.”

Mayne has more than 23 years of executive-level experience. Prior to joining Mindshare in 2006, Mayne was the vice president of special and emerging markets for the Affinia Group. He also worked at No. 1 International, where he began as vice president of sales and finished as president of the factory engineering group and a member of the board of directors.

Mindshare Technologies Caps 2012 with Continued Growth and Prestigious Recognitions

  • Banner Year for Mindshare Led Company to Grow Revenue, Increase Staff by 50 Percent, and Receive National Recognition

SALT LAKE CITY (January 29, 2013) (BUSINESS WIRE) — Mindshare Technologies, a leader in Voice of the Customer (VoC) technologies, today announced the close of another successful year, with notable achievements including revenue growth, a staff increase of 50 percent, and several prestigious recognitions.

“In a day when the customer holds all the cards, our platform and our outstanding employees have given companies a way to retain customers and grow revenue,” said John Sperry, CEO of Mindshare Technologies. “Our products and services continue to provide our clients with the right options for understanding and serving their customers. As our clients have succeeded, so have we.”

“When customers offer feedback, they expect someone to be listening,” added Mindshare CXO, Lonnie Mayne. “Our Sample Size of One(TM) approach enables companies to hear each and every customer voice, putting the customer first.”

Highlights of 2012

New Leadership

2012 saw the appointment of Mark Webb to chief financial officer. Webb’s focus is ensuring a financial infrastructure is in place that will enable the company’s ongoing expansion. Also in 2012, Mayne, who had formerly been the company’s executive vice president of sales and account management, stepped into the newly created role of CXO and assumed the responsibilities of managing and improving the end-to-end customer experience for Mindshare.

Honors and Awards

For the fifth consecutive year, Mindshare Technologies was named to the Inc. 500/5000 list. Over the five years that Mindshare has been on the Inc. 500/5000, its revenue has grown from $7.1 to $18.9 million by the end of 2011.

Mindshare Technologies was also named to Utah Business magazine’s annual Best Companies to Work For list. The employee-nominated honor is bestowed on companies with a proven commitment to ensuring employee satisfaction and success.

Additionally, the MountainWest Capital Network recognized Mindshare as one of 2012’s Top 100 Fastest-Growing Utah Companies.

Team Growth

Mindshare’s employee base grew by 50 percent in 2012–which required the company to expand its office space in Salt Lake City to accommodate the growth. When founded in 2002, Mindshare had just two employees. Now, it has grown to a staff of more than 120.

New Automated Call-Back Product

In March 2012, Mindshare unveiled Outbound Dial, an automated call-back service designed to help its call center clients effectively gather and interpret customer feedback. Specifically designed to help Mindshare’s clients in the call center and service industries, Outbound Dial can be used by any company that wants to gauge the quality of its customer interactions in a system that can’t be manipulated by agents.

Mobile Application Enhancement

In a year that saw the majority of U.S. mobile phone users switch from feature phones to smartphones (Pew Internet & American Life Project, 2012), Mindshare focused much of its efforts on mobile optimization for customer feedback collection and reporting, releasing an updated mobile app for its clients on iPhone and Android devices. As the percentage of smartphone users rapidly grows, customer expectations increase, and a user experience designed specifically for mobile is a necessity. The enhanced app allows Mindshare clients to access real-time customer feedback, reporting, and management tools at all levels of their company–from the location level to the executive suite. Users now have access to Mindshare’s full management dashboard whenever they need it, wherever they are.

Mindshare’s 2012 Service Awards

Mindshare presented service awards in 10 divisions to honor companies that show excellence in applying customer and employee feedback across several categories of customer experience improvement. These awards were announced at Mindshare’s annual Best Practice Conference, which was the highest attended conference to date and had a 95 percent overall satisfaction rating from attendees.

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