BlogKeeping Up with the Changing Times in CX Technology—and Services

Keeping Up with the Changing Times in CX Technology—and Services

By The InMoment Team,

Though companies are increasingly investing in customer experience (CX), the gap is widening between a brand’s promise of great customer experience and the customers’ assessment of those experiences. In fact, Forrester’s CX Index shows that there are literally no companies perceived as excellent in basic customer experience journeys. Companies are clearly missing the mark despite their CX investment—but why?

Read the full article…

See Our Platform in Action; Book a Demo

Register to gain access to all resources

By clicking you agree to these terms and conditions.

No Thanks