Don't Get It Twisted - Auntie Anne's Employees Also Win at CX

I knead a CX hero. Auntie Anne’s understands this important truth: the guest experience and the employee experience are connected. Happy employees mean happy customers. But a challenge many quick-service restaurants face is sifting through millions of pieces of feedback data coming from different places, making it nearly impossible to make sense of how the two are connected.

  • Achieved higher OSAT YoY
  • Using guest feedback to help the bottom line
  • Guest feedback drove franchise employees to take action
  • Reduced employee turnover across franchises

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