April 6, 2012 | Hospitality Technology
Article Excerpt:
Empathica Inc., has announced the launch of Empathica Local, a new CEM product that focuses on helping location managers deliver consistent and memorable customer experiences at their restaurants, retail locations, grocery stores, and banks. The product’s simple, clear interface eliminates the need to search through complex reports to find insights and leverages prescriptive reporting technology to set focus areas. As a result, location managers can focus on local issues where they need specific guidance on what to fix and how they can improve the local customer experience and strengthen the brand they represent. read more »