{"id":13281,"date":"2020-09-19T10:09:44","date_gmt":"2020-09-19T10:09:44","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/customer-stories\/discount-tire\/"},"modified":"2020-09-20T17:37:18","modified_gmt":"2020-09-20T17:37:18","slug":"discount-tire","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/de-de\/customer-stories\/discount-tire\/","title":{"rendered":"Discount Tire"},"content":{"rendered":"\n<p>Mit der Hilfe von InMoment zentralisierte Discount Tire alle Kundendaten an einem Ort und erstellte Dashboards f\u00fcr verschiedene Abschnitte des Service-Erlebnisses. Sie entwickelten ein ma\u00dfgeschneidertes Programm, das Feedback von jedem Kundenkontaktpunkt analysiert und in einen w\u00f6chentlichen Bericht seinen 1,000 Standorten zur Verf\u00fcgung stellt. Indem jeder Manager Zugriff auf das f\u00fcr ihn relevante Kundenfeedback hat, k\u00f6nnen auftretende Probleme schnell gel\u00f6st werden.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Zusammenf\u00fchrung aller Daten in einer Plattform<\/li><li>Sammeln und Analysieren von Kundenfeedback von jedem Touchpoint<\/li><li>Herstellung standortspezifischer Dashboards<\/li><\/ul>\n","protected":false},"featured_media":1094,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[126],"region":[127],"class_list":["post-13281","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-retail-de-de","region-north-america-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/13281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/13281\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/1094"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=13281"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/categories?post=13281"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=13281"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/region?post=13281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}