{"id":13284,"date":"2020-09-19T10:38:30","date_gmt":"2020-09-19T10:38:30","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/customer-stories\/medibank\/"},"modified":"2021-08-03T06:59:32","modified_gmt":"2021-08-03T06:59:32","slug":"medibank","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/de-de\/customer-stories\/medibank\/","title":{"rendered":"Medibank"},"content":{"rendered":"\n<p>Medibank, einer der gr\u00f6\u00dften australischen Versicherer, nutzte Kundenfeedback, um das Thema Customer Experience im gesamten Unternehmen zu verankern, was zu einem deutlichen Anstieg des NPS und einer verbesserten Performance des Unternehmens f\u00fchrte.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Anwendung von Datenanalyse, um die Kredibilit\u00e4t des CX-Programms im gesamten Unternenhmen zu st\u00e4rken<\/li><li>Nutzung von pr\u00e4diktiver Analyse, um proaktiv auch die Kundengruppen zu erreichen, die kein Feedback geben, um Abwanderung zu verhindern und die Kundenbindung zu steigern<\/li><li>Ergebnisse der Textanalyse hat allen Medibank-Mitarbeitern geholfen, auf dem gleichen Stand zu bleiben<\/li><\/ul>\n","protected":false},"featured_media":29364,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[135,128],"region":[133],"class_list":["post-13284","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-healthcare-de-de","industry-insurance-de-de","region-apac-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/13284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/13284\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/29364"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=13284"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/categories?post=13284"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=13284"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/region?post=13284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}