{"id":13291,"date":"2020-09-19T11:25:11","date_gmt":"2020-09-19T11:25:11","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/customer-stories\/reliant\/"},"modified":"2023-04-14T07:30:38","modified_gmt":"2023-04-14T13:30:38","slug":"reliant-differenzierung-durch-cx","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/de-de\/customer-stories\/reliant-differenzierung-durch-cx\/","title":{"rendered":"Reliant &#8211; Differenzierung durch CX"},"content":{"rendered":"\n<p>In Kooperation mit InMoment versucht der US-Energieversorger Reliant sich in dem wettbewerbsintensiven Markt zu differenzieren, indem sie f\u00fcr ihre Kunden ausgezeichnete Erlebnisse bereitsstellt. Mit Hilfe ihres engagierten Teams war Reliant in der Lage, ihr Programm im Callcenter zu beginnen und es dann zu einer ganzheitlichen, ausgereiften Initiative auszubauen, die regelm\u00e4\u00dfig positive Gesch\u00e4ftsergebnisse liefert.<\/p>\n\n\n\n<p>Mit Hilfe von InMoment erreichte Reliant:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>eine Reduzierzung der Befragungs- und Analysekosten um 65% <\/li><li>die h\u00f6chste Kunden-Erneuerungsrate in der Firmengeschichte<\/li><li>einen erh\u00f6hten NPS um 152% innerhalb von 12 Monaten<\/li><\/ul>\n","protected":false},"featured_media":29372,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[412],"region":[],"class_list":["post-13291","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-energieversorgung-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/13291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/13291\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/29372"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=13291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/categories?post=13291"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=13291"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/region?post=13291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}