{"id":13301,"date":"2020-09-19T12:25:10","date_gmt":"2020-09-19T12:25:10","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/customer-stories\/vivint-solar\/"},"modified":"2021-09-09T15:38:23","modified_gmt":"2021-09-09T15:38:23","slug":"energieversorger-vivint-solar-verbessert-seine-customer-experience","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/de-de\/customer-stories\/energieversorger-vivint-solar-verbessert-seine-customer-experience\/","title":{"rendered":"Energieversorger Vivint Solar verbessert seine Customer Experience"},"content":{"rendered":"\n<p>Vivint Solar ben\u00f6tigte eine einheitlicheren und detaillierteren Einblick in die Customer Experience an allen m\u00f6glichen Ber\u00fchrungspunkten der Customer Journey. Mit den strategischen Dienstleistungen und dem Fachwissen von InMoment wurde die Marke in die Lage versetzt, einen innovativeren Ansatz f\u00fcr Kundenfeedback zu entwickeln und umzusetzen und gleichzeitig den Gewinn zu steigern.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>360-Grad-Perspektive des Kundenerlebnisses w\u00e4hrend jeder m\u00f6glichen Customer Journey<\/li><li>Vereinfachte Befragungen, die es den Kunden erm\u00f6glichen, die Erfahrungen in ihren eigenen Worten wiederzugeben, um handlungsf\u00e4hige Insights und eine Grundlage f\u00fcr Ver\u00e4nderungen zu schaffen.<\/li><li>Hochentwickelte Textanalyse erm\u00f6glicht es Vivint Solar, die f\u00fcr die Customer Experience wichtigen Momente in Sekundenschnelle zu identifizieren.<\/li><\/ul>\n","protected":false},"featured_media":1226,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[412],"region":[127],"class_list":["post-13301","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-energieversorgung-de-de","region-north-america-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/13301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/13301\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/1226"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=13301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/categories?post=13301"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=13301"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/region?post=13301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}