{"id":50026,"date":"2022-11-10T14:44:05","date_gmt":"2022-11-10T14:44:05","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=event&#038;p=50026"},"modified":"2022-11-10T14:52:22","modified_gmt":"2022-11-10T14:52:22","slug":"experience-exchange-return-on-customer-experience-die-relevanz-des-kunden-in-entscheidungsprozessen-steigern","status":"publish","type":"event","link":"https:\/\/inmoment.com\/de-de\/event\/experience-exchange-return-on-customer-experience-die-relevanz-des-kunden-in-entscheidungsprozessen-steigern\/","title":{"rendered":"[Experience Exchange] Return on Customer Experience \u2013 Die Relevanz des Kunden in Entscheidungsprozessen steigern"},"content":{"rendered":"<section id=\"block-615578da6bb2a\" class=\"content-block gated-featured-asset-block gated-feature-asset-block-left alignfull no-background\" style=\"\">\n\t\t<div class=\"gated-featured-asset-block-inner\">\n\t\t\t\t\t\t<div class=\"gated-featured-asset-block-form button-\" >\n\t\t\t\t\t\t\t\t\t<h3 class=\"\">Jetzt anmelden<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<script>console.log('');<\/script><script>console.log('50026');<\/script>\t\t<form id=\"mktoForm_358\" class=\"form-dark\"><\/form>\n\t\t<script>\n\t\t\t\/\/ Function to get UTM parameters from local storage\n\t\t\tfunction getUTMParams() {\n\t\t\t\tvar storageData = localStorage.getItem('utm_params');\n\t\t\t\tif (storageData) {\n\t\t\t\t\tstorageData = JSON.parse(storageData);\n\t\t\t\t\tvar currentDate = new Date().getTime();\n\t\t\t\t\tif (currentDate <= storageData.expiration) {\n\t\t\t\t\treturn storageData.data;\n\t\t\t\t\t}\n\t\t\t\t}\n\t\t\t\treturn {};\n\t\t\t}\n\t\t\tif (undefined !== MktoForms2) {\n\n\t\t\t\tMktoForms2.setOptions({\n\t\t\t\t\tformXDPath:\"\/rs\/645-JLQ-943\/images\/marketo-xdframe-relative.html\"\n\t\t\t\t});\n\n\t\t\t\t\/\/ Load the form.\n\t\t\t\tMktoForms2.loadForm(\"\/\/lp.inmoment.com\", \"645-JLQ-943\", 358, function(form) {\n\t\t\t\t\tconsole.log('https:\/\/inmoment.com\/de-de\/thank-you\/?type=event&#038;asset=50026');\n\t\t\t\t\tconsole.log('dynamic url option');\n\n\t\t\t\t\t\/\/ Add display: block to all mktoFormRows if the Email field is focused on\n\t\t\t\t\t\/\/ (they'll remain opacity: 0; max-height: 0; until after the email is scrubbed against the ZoomInfo database)\n\t\t\t\t\t\/\/ All rows except Email and Country are hidden to prevent the jerkiness on page load when they appear and suddenly disappear\n\n\t\t\t\t\t\/\/ var emailElement = document.querySelector(\"#Email\");\n\t\t\t\t\t\/\/ var formRowElements = document.querySelectorAll(\".mktoFormRow\");\n\n\t\t\t\t\t\/\/ function handleEmailEvent() {\n\t\t\t\t\t\/\/ \tformRowElements.forEach(function(formRowElement) {\n\t\t\t\t\t\/\/ \t\tvar emailChild = formRowElement.querySelector(\"#Email\");\n\t\t\t\t\t\/\/ \t\tvar countryChild = formRowElement.querySelector(\"#Country\");\n\n\t\t\t\t\t\/\/ \t\tif (!emailChild) {\n\t\t\t\t\t\/\/ \t\t\tif (!countryChild) {\n\t\t\t\t\t\/\/ \t\t\t\tformRowElement.style.display = \"block\";\n\t\t\t\t\t\/\/ \t\t\t}\n\t\t\t\t\t\/\/ \t\t}\n\t\t\t\t\t\/\/ \t});\n\t\t\t\t\t\/\/ }\n\n\t\t\t\t\t\/\/ if (document.documentElement.lang === \"en-US\") {\n\t\t\t\t\t\/\/ \t\/\/ Check if it's a form for Experience Icons or Partner Request\n\t\t\t\t\t\/\/ \tvar parentFormID = emailElement.closest(\"form\").id;\n\t\t\t\t\t\/\/ \tif (parentFormID !== \"mktoForm_726\") {\n\t\t\t\t\t\/\/ \t\tif (parentFormID !== \"mktoForm_986\") {\n\t\t\t\t\t\/\/ \t\t\tif (parentFormID !== \"mktoForm_1225\") {\n\t\t\t\t\t\/\/ \t\t\t\tif (parentFormID !== \"mktoForm_1226\") {\n\t\t\t\t\t\/\/ \t\t\t\t\temailElement.addEventListener(\"focus\", handleEmailEvent);\n\t\t\t\t\t\/\/ \t\t\t\t\temailElement.addEventListener(\"click\", handleEmailEvent);\n\t\t\t\t\t\/\/ \t\t\t\t\temailElement.addEventListener(\"keydown\", handleEmailEvent);\n\t\t\t\t\t\/\/ \t\t\t\t}\n\t\t\t\t\t\/\/ \t\t\t}\n\t\t\t\t\t\/\/ \t\t}\n\t\t\t\t\t\/\/ \t}\n\t\t\t\t\t\/\/ }\n\n\n\t\t\t\t\tvar thankYouUrl = 'https:\/\/inmoment.com\/de-de\/thank-you\/?type=event&#038;asset=50026';\n\n\t\t\t\t\tvar baseURL = 'https:\/\/inmoment.com\/de-de\/thank-you\/?';\n\t\t\t\t\tvar data = {\"type\":\"event\",\"asset\":50026};\n\n\t\t\t\t\t\/\/ Create an array of key-value pairs from the data object\n\t\t\t\t\tvar params = Object.entries(data);\n\n\t\t\t\t\t\/\/ Construct the query string by joining the key-value pairs\n\t\t\t\t\tvar queryString = params.map(([key, value]) => `${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\t\t\t\t\t\/\/ Combine the base URL with the query string\n\t\t\t\t\tvar finalThankyouURL = `${baseURL}${queryString}`;\n\n\t\t\t\t\tconsole.log(finalThankyouURL);\n\n\n\t\t\t\t\tvar lastDownloadedAssetValue = '2023.01.27 - DACH - Return of CX - Webinar';\n\t\t\t\t\tvar formType = 'event';\n\n\t\t\t\t\t\/\/ Populate hidden fields\n\t\t\t\t\tif(formType != 'contact'){\n\t\t\t\t\t\t\/\/ form.vals({ \"Last_Downloaded_Asset__c\": '2023.01.27 - DACH - Return of CX - Webinar'});\n\t\t\t\t\t\tconsole.log('2023.01.27 - DACH - Return of CX - Webinar');\n\t\t\t\t\t\tif(lastDownloadedAssetValue) {\n\t\t\t\t\t\t\tform.vals({ \"Last_Downloaded_Asset__c\": lastDownloadedAssetValue });\n\t\t\t\t\t\t\tconsole.log(lastDownloadedAssetValue);\n\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\tvar fallbackLastDownloadedAsset = document.title + '(' + formType + ')';\n\t\t\t\t\t\t\tform.vals({ \"Last_Downloaded_Asset__c\": fallbackLastDownloadedAsset });\n\t\t\t\t\t\t\tconsole.log(fallbackLastDownloadedAsset);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t} else {\n\t\t\t\t\t\tconsole.log('contact form');\n\t\t\t\t\t}\n\t\t\t\t\t\/\/ var lastDownloadedAsset = (document.title + '(2023.01.27 - DACH - Return of CX - Webinar)');\n\t\t\t\t\t\/\/ console.log(lastDownloadedAsset);\n\t\t\t\t\t\/\/ form.vals({ \"Last_Downloaded_Asset__c\": lastDownloadedAsset});\n\n\t\t\t\t\tvar invalidEmailDomains = ['@gmail.','@yahoo.','@hotmail.','@live.','@aol.','@outlook.','@qq.','@comcast.','@icloud.', '@ctpagent.', '@wesolvecx.', '@mailinator.']\n\n\t\t\t\t\t\/\/ function to check if email qualifies as business email\n\t\t\t\t\tvar isBusinessEmail = function(email) {\n\t\t\t\t\t\tfor(var i=0; i < invalidEmailDomains.length; i++) {\n\t\t\t\t\t\t\tvar domain = invalidEmailDomains[i];\n\t\t\t\t\t\t\tif (email.indexOf(domain) != -1) {\n\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t\treturn true;\n\t\t\t\t\t};\n\n\t\t\t\t\t\/\/ Form validation goes here.\n\t\t\t\t\tform.onValidate(function() {\n\t\t\t\t\t\t\/\/ var utmParams = getUTMParams();\n\t\t\t\t\t\tvar vals = form.vals();\n\t\t\t\t\t\tconsole.log(vals); \/\/ ONLY FOR DEVELOPMENT, REMOVE FOR PRODUCTION.\n\t\t\t\t\t\tconsole.log('Thankyou URL: ', finalThankyouURL);\n\t\t\t\t\t\t\/\/ form.submittable(false); \/\/ ONLY FOR DEVELOPMENT, REMOVE FOR PRODUCTION. Blocks form from submitting\n\t\t\t\t\t\t\/\/ window.dataLayer = window.dataLayer || []\n                        \/\/ window.dataLayer.push({\n                        \/\/     'event': 'form_submit',\n                        \/\/     'Last Downloaded Asset': vals.Last_Downloaded_Asset__c,\n\t\t\t\t\t\t\/\/ \t'Form Submitted Page': window.location.href,\n\t\t\t\t\t\t\/\/ \t'Content': utmParams.utm_content || '',\n\t\t\t\t\t\t\/\/ \t'Term': utmParams.utm_term || '',\n\t\t\t\t\t\t\/\/ \t'Medium': utmParams.utm_medium || '',\n\t\t\t\t\t\t\/\/ \t'Source': utmParams.utm_source || '',\n\t\t\t\t\t\t\/\/ \t'Campaign': utmParams.utm_campaign || ''\n                        \/\/ });\n                        \/\/ console.log(window.dataLayer);\n\n\t\t\t\t\t\t\/\/validate if is business email from invalidEmailDomains array\n\t\t\t\t\t\tif (!isBusinessEmail(vals.Email)) {\n\t\t\t\t\t\t\tform.submittable(false);\n\t\t\t\t\t\t\tvar emailElem = form.getFormElem().find(\"#Email\");\n\t\t\t\t\t\t\tform.showErrorMessage(\"Please provide a valid work email address\", emailElem);\n\t\t\t\t\t\t}\n\t\t\t\t\t\telse { \/\/ Enable submission for those who met the criteria\n\t\t\t\t\t\t\tconsole.log('all good!');\n\t\t\t\t\t\t\tform.submittable(true); \/\/ ONLY FOR PRODUCTION, COMMENT OUT FOR DEVELOPMENT in order to Blocks form from submitting\n\n\t\t\t\t\t\t}\n\n\n\n\t\t\t\t\t});\n\n\t\t\t\t\tform.onSuccess(function(values, followUpUrl) {\n\t\t\t\t\t\tvar utmParams = getUTMParams();\n\t\t\t\t\t\twindow.dataLayer = window.dataLayer || []\n                        window.dataLayer.push({\n                            'event': 'form_submit',\n                            'Last Downloaded Asset': values.Last_Downloaded_Asset__c,\n\t\t\t\t\t\t\t'Form Submitted Page': window.location.href,\n\t\t\t\t\t\t\t'Content': utmParams.utm_content || '',\n\t\t\t\t\t\t\t'Term': utmParams.utm_term || '',\n\t\t\t\t\t\t\t'Medium': utmParams.utm_medium || '',\n\t\t\t\t\t\t\t'Source': utmParams.utm_source || '',\n\t\t\t\t\t\t\t'Campaign': utmParams.utm_campaign || ''\n                        });\n                        console.log(window.dataLayer);\n\t\t\t\t\t\tconsole.log(values);\n\n\t\t\t\t\t\tlocation.href = finalThankyouURL;\n\t\t\t\t\t\treturn false;\n\t\t\t\t\t});\n\t\t\t\t});\n\n\t\t\t\t\/\/ Remove the Marketo form styles. Source: https:\/\/jsfiddle.net\/sanford\/9wvf0zjz\/\n\t\t\t\tMktoForms2.whenReady(function (form) {\n\n\t\t\t\t\t\/\/ ****** This was used for injecting UTM Parameters into the form\n\t\t\t\t\t\/\/ \/\/ Get UTM parameters from local storage\n\t\t\t\t\t\/\/ var utmParams = getUTMParams();\n\n\t\t\t\t\t\/\/ \/\/ Define field names and create JSON object\n\t\t\t\t\t\/\/ var utm_fieldNames = {\n\t\t\t\t\t\/\/ 'PPC_Content__c': utmParams.utm_content || '',\n\t\t\t\t\t\/\/ 'PPC_Keyword__c': utmParams.utm_term || '',\n\t\t\t\t\t\/\/ 'PPC_Medium__c': utmParams.utm_medium || '',\n\t\t\t\t\t\/\/ 'PPC_Source__c': utmParams.utm_source || '',\n\t\t\t\t\t\/\/ 'PPC_Campaign__c': utmParams.utm_campaign || ''\n\t\t\t\t\t\/\/ };\n\n\t\t\t\t\t\/\/ \/\/ Output the JSON object\n\t\t\t\t\t\/\/ console.log(JSON.stringify(utm_fieldNames));\n\t\t\t\t\t\/\/ form.vals(utm_fieldNames);\n\t\t\t\t\t\/\/ ********* end of UTM Parameter to form\n\n\n\t\t\t\t\tvar formEl = form.getFormElem()[0];\n\n\t\t\t\t\t\/\/ Remove element styles from root and children (may want to disable this while debugging)\n\t\t\t\t\tfor (var elsWithStyles = document.querySelectorAll('#' + formEl.id + ', #' + formEl.id + ' [style]'), i = 0, imax = elsWithStyles.length; i < imax; i++) {\n\t\t\t\t\t\telsWithStyles[i].removeAttribute('style');\n\t\t\t\t\t}\n\n\t\t\t\t\t\/\/ Disable all Marketo-sourced stylesheets\n\t\t\t\t\tfor (var styleSheets = document.styleSheets, i = 0, imax = styleSheets.length; i < imax; i++) {\n\t\t\t\t\t\tvar ssLoc = document.createElement('A');\n\t\t\t\t\t\tssLoc.href = styleSheets[i].href;\n\n\t\t\t\t\t\tif ((ssLoc.hostname.search(\/\\lp\\.inmoment\\.com$\/) !== -1) \/\/ External STYLEs\n\t\t\t\t\t\t||\n\t\t\t\t\t\t((styleSheets[i].ownerNode || styleSheets[i].owningElement).parentNode == formEl)) { \/\/ Inline STYLEs within FORM tag\n\t\t\t\t\t\t\tstyleSheets[i].disabled = true;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\t\t\t\t}).onFormRender(function (form){\n\t\t\t\t\t\/\/ Add a class to Labels when input is focus\n\t\t\t\t\tvar input = jQuery( '.mktoForm input, .mktoForm select, .mktoForm textarea' );\n\n\t\t\t\t\tinput.focus( function() {\n\t\t\t\t\t\tjQuery( \"label[for='\" + this.id + \"']\" ).addClass( 'labelfocus' );\n\t\t\t\t\t\tconsole.log(this.id);\n\t\t\t\t\t} ).blur( function() {\n\t\t\t\t\t\tif( !jQuery(this).val() ) {\n\t\t\t\t\t\t\tjQuery( \"label[for='\" + this.id + \"']\" ).removeClass( 'labelfocus' );\n\t\t\t\t\t\t}\n\t\t\t\t\t} );\n\t\t\t\t});\n\t\t\t}\n\t\t<\/script>\n\t \t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t<div class=\"gated-featured-asset-block-text\">\n\t\t\t\t\t\t\t\t\t<h5 class=\"gated-featured-asset-block-eyebrow eyebrow-heading-style- \">27. Januar 2023 -  8:00 - 8:55 Uhr<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"gated-featured-asset-block-heading \">\u201cReturn on Customer Experience \u2013 Die Relevanz des Kunden in Entscheidungsprozessen steigern\u201d<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"gated-featured-asset-block-text-content \">\n\t\t\t\t\t\t<p><b>Lohnt sich eine Investition in Kundenorientierung? \u2018Nat\u00fcrlich!\u2019 sagen Sie. <\/b><span style=\"font-weight: 400\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Aber wenn es hart auf hart kommt, verliert das Ziel \u201eSteigerung des NPS\u201c doch meist gegen Aktivit\u00e4ten, die einen direkten monet\u00e4ren Nutzen in Aussicht stellen. Es ist also essentiell, den Wert einer Steigerung des NPS beziffern zu k\u00f6nnen. Aber wie?<\/span><\/p>\n<p><span style=\"font-weight: 400\">Wir laden Sie herzlich zu unserem n\u00e4chsten CX Breakfast mit MSR Consulting Group ein zu dem Thema<\/span><b> \u201cReturn on CX \u2013 Die Relevanz des Kunden in Entscheidungsprozessen steigern<\/b><span style=\"font-weight: 400\">\u201d, wo wir verschiedene Ans\u00e4tze zur Bestimmung des monet\u00e4ren Wertes von Customer Experience Aktivit\u00e4ten vorstellen werden.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">In der gemeinsamen Stunde wird zun\u00e4chst Torben Tietz, Gesch\u00e4ftsf\u00fchrer, MSR Consulting Group GmbH, Use Cases aus dem Finanzdienstleistungsbereich vorstellen, bei denen der konkrete Return on Invest von Ma\u00dfnahmen zur Steigerung des NPS ermittelt wird.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Im Anschluss werden wir in Diskussionsrunden eintauchen, in denen wir Ihre Fragen beantworten und den Vortrag vertiefen werden.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Melden Sie sich noch heute kostenfrei an und lassen Sie sich inspirieren, wie Sie Ihren Kunden mehr Gewicht in Entscheidungsprozessen verschaffen k\u00f6nnen.\u00a0<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/section>\n\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"event_type":[],"class_list":["post-50026","event","type-event","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/event\/50026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/event"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/event\/50026\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=50026"}],"wp:term":[{"taxonomy":"event_type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/event_type?post=50026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}