{"id":57121,"date":"2023-04-20T07:50:27","date_gmt":"2023-04-20T13:50:27","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=event&#038;p=57121"},"modified":"2023-04-21T10:16:38","modified_gmt":"2023-04-21T16:16:38","slug":"experience-exchange-entwicklung-von-strategien-zur-kundenbindung","status":"publish","type":"event","link":"https:\/\/inmoment.com\/de-de\/event\/experience-exchange-entwicklung-von-strategien-zur-kundenbindung\/","title":{"rendered":"Experience Exchange: Entwicklung von Strategien zur Kundenbindung, die auch in Krisenzeiten Bestand haben."},"content":{"rendered":"\n<p><\/p>\n\n\n<section id=\"block-f10cb8293a5c9df6c5e25dbb25724ae9\" class=\"content-block gated-featured-asset-block gated-feature-asset-block-right alignfull no-background\" style=\"\">\n\t\t<div class=\"gated-featured-asset-block-inner\">\n\t\t\t\t\t\t<div class=\"gated-featured-asset-block-form button-\" >\n\t\t\t\t\t\t\t\t\t<h3 class=\"\">Jetzt anmelden<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<script>console.log('');<\/script><script>console.log('57121');<\/script>\t\t<form id=\"mktoForm_358\" class=\"\"><\/form>\n\t\t<script>\n\t\t\t\/\/ Function to get UTM parameters from local storage\n\t\t\tfunction getUTMParams() {\n\t\t\t\tvar storageData = localStorage.getItem('utm_params');\n\t\t\t\tif (storageData) {\n\t\t\t\t\tstorageData = JSON.parse(storageData);\n\t\t\t\t\tvar currentDate = new Date().getTime();\n\t\t\t\t\tif (currentDate <= storageData.expiration) {\n\t\t\t\t\treturn storageData.data;\n\t\t\t\t\t}\n\t\t\t\t}\n\t\t\t\treturn {};\n\t\t\t}\n\t\t\tif (undefined !== MktoForms2) {\n\n\t\t\t\tMktoForms2.setOptions({\n\t\t\t\t\tformXDPath:\"\/rs\/645-JLQ-943\/images\/marketo-xdframe-relative.html\"\n\t\t\t\t});\n\n\t\t\t\t\/\/ Load the form.\n\t\t\t\tMktoForms2.loadForm(\"\/\/lp.inmoment.com\", \"645-JLQ-943\", 358, function(form) {\n\t\t\t\t\tconsole.log('https:\/\/inmoment.com\/de-de\/thank-you\/?type=event&#038;asset=57121');\n\t\t\t\t\tconsole.log('dynamic url option');\n\n\t\t\t\t\t\/\/ Add display: block to all mktoFormRows if the Email field is focused on\n\t\t\t\t\t\/\/ (they'll remain opacity: 0; max-height: 0; until after the email is scrubbed against the ZoomInfo database)\n\t\t\t\t\t\/\/ All rows except Email and Country are hidden to prevent the jerkiness on page load when they appear and suddenly disappear\n\n\t\t\t\t\t\/\/ var emailElement = document.querySelector(\"#Email\");\n\t\t\t\t\t\/\/ var formRowElements = document.querySelectorAll(\".mktoFormRow\");\n\n\t\t\t\t\t\/\/ function handleEmailEvent() {\n\t\t\t\t\t\/\/ \tformRowElements.forEach(function(formRowElement) {\n\t\t\t\t\t\/\/ \t\tvar emailChild = formRowElement.querySelector(\"#Email\");\n\t\t\t\t\t\/\/ \t\tvar countryChild = formRowElement.querySelector(\"#Country\");\n\n\t\t\t\t\t\/\/ \t\tif (!emailChild) {\n\t\t\t\t\t\/\/ \t\t\tif (!countryChild) {\n\t\t\t\t\t\/\/ \t\t\t\tformRowElement.style.display = \"block\";\n\t\t\t\t\t\/\/ \t\t\t}\n\t\t\t\t\t\/\/ \t\t}\n\t\t\t\t\t\/\/ \t});\n\t\t\t\t\t\/\/ }\n\n\t\t\t\t\t\/\/ if (document.documentElement.lang === \"en-US\") {\n\t\t\t\t\t\/\/ \t\/\/ Check if it's a form for Experience Icons or Partner Request\n\t\t\t\t\t\/\/ \tvar parentFormID = emailElement.closest(\"form\").id;\n\t\t\t\t\t\/\/ \tif (parentFormID !== \"mktoForm_726\") {\n\t\t\t\t\t\/\/ \t\tif (parentFormID !== \"mktoForm_986\") {\n\t\t\t\t\t\/\/ \t\t\tif (parentFormID !== \"mktoForm_1225\") {\n\t\t\t\t\t\/\/ \t\t\t\tif (parentFormID !== \"mktoForm_1226\") {\n\t\t\t\t\t\/\/ \t\t\t\t\temailElement.addEventListener(\"focus\", handleEmailEvent);\n\t\t\t\t\t\/\/ \t\t\t\t\temailElement.addEventListener(\"click\", handleEmailEvent);\n\t\t\t\t\t\/\/ \t\t\t\t\temailElement.addEventListener(\"keydown\", handleEmailEvent);\n\t\t\t\t\t\/\/ \t\t\t\t}\n\t\t\t\t\t\/\/ \t\t\t}\n\t\t\t\t\t\/\/ \t\t}\n\t\t\t\t\t\/\/ \t}\n\t\t\t\t\t\/\/ }\n\n\n\t\t\t\t\tvar thankYouUrl = 'https:\/\/inmoment.com\/de-de\/thank-you\/?type=event&#038;asset=57121';\n\n\t\t\t\t\tvar baseURL = 'https:\/\/inmoment.com\/de-de\/thank-you\/?';\n\t\t\t\t\tvar data = {\"type\":\"event\",\"asset\":57121};\n\n\t\t\t\t\t\/\/ Create an array of key-value pairs from the data object\n\t\t\t\t\tvar params = Object.entries(data);\n\n\t\t\t\t\t\/\/ Construct the query string by joining the key-value pairs\n\t\t\t\t\tvar queryString = params.map(([key, value]) => `${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\t\t\t\t\t\/\/ Combine the base URL with the query string\n\t\t\t\t\tvar finalThankyouURL = `${baseURL}${queryString}`;\n\n\t\t\t\t\tconsole.log(finalThankyouURL);\n\n\n\t\t\t\t\tvar lastDownloadedAssetValue = '2023.05.16 - DACH - Experience Exchange - Roundtable';\n\t\t\t\t\tvar formType = 'event';\n\n\t\t\t\t\t\/\/ Populate hidden fields\n\t\t\t\t\tif(formType != 'contact'){\n\t\t\t\t\t\t\/\/ form.vals({ \"Last_Downloaded_Asset__c\": '2023.05.16 - DACH - Experience Exchange - Roundtable'});\n\t\t\t\t\t\tconsole.log('2023.05.16 - DACH - Experience Exchange - Roundtable');\n\t\t\t\t\t\tif(lastDownloadedAssetValue) {\n\t\t\t\t\t\t\tform.vals({ \"Last_Downloaded_Asset__c\": lastDownloadedAssetValue });\n\t\t\t\t\t\t\tconsole.log(lastDownloadedAssetValue);\n\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\tvar fallbackLastDownloadedAsset = document.title + '(' + formType + ')';\n\t\t\t\t\t\t\tform.vals({ \"Last_Downloaded_Asset__c\": fallbackLastDownloadedAsset });\n\t\t\t\t\t\t\tconsole.log(fallbackLastDownloadedAsset);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t} else {\n\t\t\t\t\t\tconsole.log('contact form');\n\t\t\t\t\t}\n\t\t\t\t\t\/\/ var lastDownloadedAsset = (document.title + '(2023.05.16 - DACH - Experience Exchange - Roundtable)');\n\t\t\t\t\t\/\/ console.log(lastDownloadedAsset);\n\t\t\t\t\t\/\/ form.vals({ \"Last_Downloaded_Asset__c\": lastDownloadedAsset});\n\n\t\t\t\t\tvar invalidEmailDomains = ['@gmail.','@yahoo.','@hotmail.','@live.','@aol.','@outlook.','@qq.','@comcast.','@icloud.', '@ctpagent.', '@wesolvecx.', '@mailinator.']\n\n\t\t\t\t\t\/\/ function to check if email qualifies as business email\n\t\t\t\t\tvar isBusinessEmail = function(email) {\n\t\t\t\t\t\tfor(var i=0; i < invalidEmailDomains.length; i++) {\n\t\t\t\t\t\t\tvar domain = invalidEmailDomains[i];\n\t\t\t\t\t\t\tif (email.indexOf(domain) != -1) {\n\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t\treturn true;\n\t\t\t\t\t};\n\n\t\t\t\t\t\/\/ Form validation goes here.\n\t\t\t\t\tform.onValidate(function() {\n\t\t\t\t\t\t\/\/ var utmParams = getUTMParams();\n\t\t\t\t\t\tvar vals = form.vals();\n\t\t\t\t\t\tconsole.log(vals); \/\/ ONLY FOR DEVELOPMENT, REMOVE FOR PRODUCTION.\n\t\t\t\t\t\tconsole.log('Thankyou URL: ', finalThankyouURL);\n\t\t\t\t\t\t\/\/ form.submittable(false); \/\/ ONLY FOR DEVELOPMENT, REMOVE FOR PRODUCTION. Blocks form from submitting\n\t\t\t\t\t\t\/\/ window.dataLayer = window.dataLayer || []\n                        \/\/ window.dataLayer.push({\n                        \/\/     'event': 'form_submit',\n                        \/\/     'Last Downloaded Asset': vals.Last_Downloaded_Asset__c,\n\t\t\t\t\t\t\/\/ \t'Form Submitted Page': window.location.href,\n\t\t\t\t\t\t\/\/ \t'Content': utmParams.utm_content || '',\n\t\t\t\t\t\t\/\/ \t'Term': utmParams.utm_term || '',\n\t\t\t\t\t\t\/\/ \t'Medium': utmParams.utm_medium || '',\n\t\t\t\t\t\t\/\/ \t'Source': utmParams.utm_source || '',\n\t\t\t\t\t\t\/\/ \t'Campaign': utmParams.utm_campaign || ''\n                        \/\/ });\n                        \/\/ console.log(window.dataLayer);\n\n\t\t\t\t\t\t\/\/validate if is business email from invalidEmailDomains array\n\t\t\t\t\t\tif (!isBusinessEmail(vals.Email)) {\n\t\t\t\t\t\t\tform.submittable(false);\n\t\t\t\t\t\t\tvar emailElem = form.getFormElem().find(\"#Email\");\n\t\t\t\t\t\t\tform.showErrorMessage(\"Please provide a valid work email address\", emailElem);\n\t\t\t\t\t\t}\n\t\t\t\t\t\telse { \/\/ Enable submission for those who met the criteria\n\t\t\t\t\t\t\tconsole.log('all good!');\n\t\t\t\t\t\t\tform.submittable(true); \/\/ ONLY FOR PRODUCTION, COMMENT OUT FOR DEVELOPMENT in order to Blocks form from submitting\n\n\t\t\t\t\t\t}\n\n\n\n\t\t\t\t\t});\n\n\t\t\t\t\tform.onSuccess(function(values, followUpUrl) {\n\t\t\t\t\t\tvar utmParams = getUTMParams();\n\t\t\t\t\t\twindow.dataLayer = window.dataLayer || []\n                        window.dataLayer.push({\n                            'event': 'form_submit',\n                            'Last Downloaded Asset': values.Last_Downloaded_Asset__c,\n\t\t\t\t\t\t\t'Form Submitted Page': window.location.href,\n\t\t\t\t\t\t\t'Content': utmParams.utm_content || '',\n\t\t\t\t\t\t\t'Term': utmParams.utm_term || '',\n\t\t\t\t\t\t\t'Medium': utmParams.utm_medium || '',\n\t\t\t\t\t\t\t'Source': utmParams.utm_source || '',\n\t\t\t\t\t\t\t'Campaign': utmParams.utm_campaign || ''\n                        });\n                        console.log(window.dataLayer);\n\t\t\t\t\t\tconsole.log(values);\n\n\t\t\t\t\t\tlocation.href = finalThankyouURL;\n\t\t\t\t\t\treturn false;\n\t\t\t\t\t});\n\t\t\t\t});\n\n\t\t\t\t\/\/ Remove the Marketo form styles. Source: https:\/\/jsfiddle.net\/sanford\/9wvf0zjz\/\n\t\t\t\tMktoForms2.whenReady(function (form) {\n\n\t\t\t\t\t\/\/ ****** This was used for injecting UTM Parameters into the form\n\t\t\t\t\t\/\/ \/\/ Get UTM parameters from local storage\n\t\t\t\t\t\/\/ var utmParams = getUTMParams();\n\n\t\t\t\t\t\/\/ \/\/ Define field names and create JSON object\n\t\t\t\t\t\/\/ var utm_fieldNames = {\n\t\t\t\t\t\/\/ 'PPC_Content__c': utmParams.utm_content || '',\n\t\t\t\t\t\/\/ 'PPC_Keyword__c': utmParams.utm_term || '',\n\t\t\t\t\t\/\/ 'PPC_Medium__c': utmParams.utm_medium || '',\n\t\t\t\t\t\/\/ 'PPC_Source__c': utmParams.utm_source || '',\n\t\t\t\t\t\/\/ 'PPC_Campaign__c': utmParams.utm_campaign || ''\n\t\t\t\t\t\/\/ };\n\n\t\t\t\t\t\/\/ \/\/ Output the JSON object\n\t\t\t\t\t\/\/ console.log(JSON.stringify(utm_fieldNames));\n\t\t\t\t\t\/\/ form.vals(utm_fieldNames);\n\t\t\t\t\t\/\/ ********* end of UTM Parameter to form\n\n\n\t\t\t\t\tvar formEl = form.getFormElem()[0];\n\n\t\t\t\t\t\/\/ Remove element styles from root and children (may want to disable this while debugging)\n\t\t\t\t\tfor (var elsWithStyles = document.querySelectorAll('#' + formEl.id + ', #' + formEl.id + ' [style]'), i = 0, imax = elsWithStyles.length; i < imax; i++) {\n\t\t\t\t\t\telsWithStyles[i].removeAttribute('style');\n\t\t\t\t\t}\n\n\t\t\t\t\t\/\/ Disable all Marketo-sourced stylesheets\n\t\t\t\t\tfor (var styleSheets = document.styleSheets, i = 0, imax = styleSheets.length; i < imax; i++) {\n\t\t\t\t\t\tvar ssLoc = document.createElement('A');\n\t\t\t\t\t\tssLoc.href = styleSheets[i].href;\n\n\t\t\t\t\t\tif ((ssLoc.hostname.search(\/\\lp\\.inmoment\\.com$\/) !== -1) \/\/ External STYLEs\n\t\t\t\t\t\t||\n\t\t\t\t\t\t((styleSheets[i].ownerNode || styleSheets[i].owningElement).parentNode == formEl)) { \/\/ Inline STYLEs within FORM tag\n\t\t\t\t\t\t\tstyleSheets[i].disabled = true;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\t\t\t\t}).onFormRender(function (form){\n\t\t\t\t\t\/\/ Add a class to Labels when input is focus\n\t\t\t\t\tvar input = jQuery( '.mktoForm input, .mktoForm select, .mktoForm textarea' );\n\n\t\t\t\t\tinput.focus( function() {\n\t\t\t\t\t\tjQuery( \"label[for='\" + this.id + \"']\" ).addClass( 'labelfocus' );\n\t\t\t\t\t\tconsole.log(this.id);\n\t\t\t\t\t} ).blur( function() {\n\t\t\t\t\t\tif( !jQuery(this).val() ) {\n\t\t\t\t\t\t\tjQuery( \"label[for='\" + this.id + \"']\" ).removeClass( 'labelfocus' );\n\t\t\t\t\t\t}\n\t\t\t\t\t} );\n\t\t\t\t});\n\t\t\t}\n\t\t<\/script>\n\t \t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t<div class=\"gated-featured-asset-block-text\">\n\t\t\t\t\t\t\t\t\t<h5 class=\"gated-featured-asset-block-eyebrow eyebrow-heading-style- \">Experience Exchange<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"gated-featured-asset-block-heading \">Entwicklung von Strategien zur Kundenbindung, die auch in Krisenzeiten Bestand haben.<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"gated-featured-asset-block-text-content \">\n\t\t\t\t\t\t<p><a href=\"https:\/\/www.npsx.com\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-56540\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/04\/npsxbain-logo-150x52.png\" alt=\"\" width=\"268\" height=\"93\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/04\/npsxbain-logo-150x52.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/04\/npsxbain-logo.png 152w\" \/><\/a> <a href=\"https:\/\/www.quantummetric.com\/de\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-56696\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/04\/QM-Horizontal-Lockup-Pink-1.png\" alt=\"\" width=\"299\" height=\"100\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/04\/QM-Horizontal-Lockup-Pink-1.png 500w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/04\/QM-Horizontal-Lockup-Pink-1-300x100.png 300w\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>16. Mai 2023 &#8211; Online &#8211; 12:00 &#8211; 12:30 Uhr<\/strong><\/p>\n<p><span style=\"font-weight: 400\">In finanziell unsicheren Zeiten re-evaluiert jedes Unternehmen seine geplanten Investitionen, um die richtigen Priorit\u00e4ten setzen zu k\u00f6nnen. Customer Experience wird dabei h\u00e4ufig vernachl\u00e4ssigt. Aber vor allem jetzt gilt es, die Beziehungen zu Kunden und vor allem Promotoren zu vertiefen. Dabei ist eine konsistente, nahtlose und emotional ansprechende Customer Experience f\u00fcr eine gest\u00e4rkte Kundenbindung unerl\u00e4sslich.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400\">Nehmen Sie teil an diesem interaktiven Online Experience Exchange: <\/span><b>\u201cEntwicklung von Strategien zur Kundenbindung, die auch in Krisenzeiten Bestand haben<\/b><span style=\"font-weight: 400\">\u201d.\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400\">Lernen Sie von unseren <a href=\"https:\/\/inmoment.com\/de-de\/xi-forum-2023-die-customer-experience-fachkonferenz\/\" target=\"_blank\" rel=\"noopener\">XI Forum Partnern<\/a> Daniel M\u00f6llerhenn und Kirstin Simons von NPSx by Bain &amp; Company, Thore Babin-Ebell von Quantum Metric und Oliver Skeide von InMoment.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In kurzen Impulsvortr\u00e4gen stellen wir verschiedene Ans\u00e4tze vor, wie Sie in diesen unvorhersehbaren Zeiten:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Auch in kleinen Schritten (und finanziellen Rahmen) Customer Experience verbessern, in dem Sie Probleme schnell erkennen und Verbesserungsm\u00f6glichkeiten priorisieren<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Predictive Customer Experience nutzen, um Innovationspotenzial auszusch\u00f6pfen und Abwanderungsgef\u00e4hrdeten Kunden vorab abzuholen<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Digitalisierung richtig einsetzen, um Kunden noch genauer zuzuh\u00f6ren und die Kundenbindung steigern.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Micro Experiences definieren k\u00f6nnen, um eine durchgehend positive Digital Journey zu implementieren<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Im Anschluss haben Sie als Teilnehmer Zeit, unseren Referenten aktiv Fragen zu stellen. Nutzen Sie uns als Sparring-Partner, um bestehende und neue Ans\u00e4tze rund um das Thema Customer Experience in Krisenzeiten zu diskutieren.<\/span><\/p>\n<p><b>\u00dcber unsere Sprecher:<\/b><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/dm911\/\" target=\"_blank\" rel=\"noopener\"><b><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-56648 alignleft\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/04\/2206_Mollerhenn-Daniel-1_1-1-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/>Daniel M\u00f6llerhenn ist Expert Partner bei Bain &amp; Company in Frankfurt<\/b><\/a><span style=\"font-weight: 400\">. Er ist Experte f\u00fcr kundenzentrierte Transformationen, Customer Experience Programme und Net Promoter System\u00ae Implementierungen branchen\u00fcbergreifend und in der gesamten EMEA Region. M\u00f6llerhenn begleitet seine Kunden von Strategieentwicklung, um CX zur strategischen Priorit\u00e4t zu machen, \u00fcber Definition von Feedbackroutinen und Vorbereitung, Auswahl und Implementierung der technologischen Unterst\u00fctzung bis hin zur Umsetzung von individuellen und strukturellen Verbesserungsma\u00dfnahmen inkl. dem Customer Journey Re-Design.<\/span><\/p>\n<p><b><a href=\"https:\/\/www.linkedin.com\/in\/kirstinsimons\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-56672 alignleft\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/04\/Kirstin-formal-1-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/>Kirstin Simons ist Senior Director bei NPSx by Bain &amp; Company<\/a>, <\/b><span style=\"font-weight: 400\">einem Start-up- und Technologieunternehmen von Bain and Company, das sich auf digitale Produkte und Dienste im Bereich Customer Experience spezialisiert hat. Simons hat eine nachgewiesene Erfolgsbilanz bei der Optimierung von Kundenerlebnissen, dem Aufbau f\u00fchrender Marken, sowie der Skalierung des Servicebetriebs in f\u00fchrenden Unternehmen in der Energie-, Chemie- und Telekommunikationsbranche. Sie hat mehrere erfolgreiche, kundenzentrierte Kulturver\u00e4nderungen und Transformationen gesteuert.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/thore-babin-ebell-69118a\/\" target=\"_blank\" rel=\"noopener\"><b><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-56616 alignleft\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/04\/01_Thore-1-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/04\/01_Thore-1-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/04\/01_Thore-1-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/04\/01_Thore-1.png 511w\" \/>Thore Babin-Ebell, Regional VP DACH bei Quantum Metric <\/b><\/a><span style=\"font-weight: 400\">unterst\u00fctzt<\/span> <span style=\"font-weight: 400\">Unternehmen seit \u00fcber 15 Jahren dabei, ihre Customer Experience mit Hilfe geeigneter L\u00f6sungen an die sich fortw\u00e4hrend \u00e4ndernden Kundenerwartungen anzupassen. L\u00f6sungen, die Unternehmen helfen, Abweichungen wesentlicher Business KPI\u2019s in Echtzeit zu \u00fcberwachen und auf Abweichungen reagieren zu k\u00f6nnen, spielen f\u00fcr die digitale Experience der Kunden und damit den Unternehmenserfolg eine wesentliche Rolle. Vor Quantum Metric hat Thore den Vertrieb f\u00fcr NICE Systems in DACH geleitet und u.a. die marktf\u00fchrende CCaaS L\u00f6sung CXone in den deutschen Markt eingef\u00fchrt.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/oliver-skeide\/\" target=\"_blank\" rel=\"noopener\"><strong>Oliver Skeide ist Director CX Consulting b<img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-41477 alignleft\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/03\/Oliver-Skeide-150x150.png\" alt=\"Oliver Skeide\" width=\"150\" height=\"150\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/03\/Oliver-Skeide-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2022\/03\/Oliver-Skeide.png 177w\" \/>ei InMoment<\/strong>.<\/a> Der Diplom-Kaufmann ist seit mehr als 20 Jahren in Forschung und Beratung t\u00e4tig. In seiner derzeitigen Funktion ber\u00e4t er \u00fcberwiegend Gro\u00dfunternehmen bei Entwicklung und Ausbau von CX Programmen. Zu seinen Aufgaben z\u00e4hlen u.a. die Erarbeitung von nachhaltigen CX Strategien sowie die Durchf\u00fchrung von Mitarbeiterworkshops zur Erstellung von Customer Journeys oder Aktionspl\u00e4nen zur Prozessoptimierung.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/section>\n\n","protected":false},"featured_media":57230,"template":"","meta":{"_acf_changed":false,"footnotes":""},"event_type":[],"class_list":["post-57121","event","type-event","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/event\/57121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/event"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/event\/57121\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/57230"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=57121"}],"wp:term":[{"taxonomy":"event_type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/event_type?post=57121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}