{"id":70320,"date":"2024-01-30T07:49:53","date_gmt":"2024-01-30T14:49:53","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=event&#038;p=70320"},"modified":"2024-01-30T07:56:17","modified_gmt":"2024-01-30T14:56:17","slug":"cx-academy-feedbacksysteme-insights","status":"publish","type":"event","link":"https:\/\/inmoment.com\/de-de\/event\/cx-academy-feedbacksysteme-insights\/","title":{"rendered":"CX Academy: Feedbacksysteme + Insights"},"content":{"rendered":"<section id=\"block-08095e310383b49b326d573da7fa2674\" class=\"content-block events-hero-block alignfull has-background image-as-background background-position-center background-size-cover has-overlay-mode-\" style=\" background-image: url(https:\/\/inmoment.com\/wp-content\/uploads\/2022\/11\/post1big.png)\">\t\t<div class=\"events-hero-block-inner two_cols\">\n\t\t\t\t<div class=\"bg-floater\" style=height:150px; ><\/div>\n\n\t\t\t\t<div class=\"container events-hero-block-container col-class-center\">\n\t\t\t\t\t<div class=\"events-hero-block-content events-with-bar-in-hero\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h5 class=\"event-single-title-eyebrow\">\n\t\t\t\t\t\t\t\tTraining\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"event-single-title color-albatross\">CX Academy: Feedbacksysteme + Insights<\/h1>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"events-bar\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"events-bar-item\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"events-bar-item-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"32\" height=\"28\" viewBox=\"0 0 32 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_803_94)\"> <path d=\"M31.5033 2.88086H0.496826V27.5032H31.5033V2.88086Z\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <path d=\"M31.5033 2.88086H0.496826V7.04832H31.5033V2.88086Z\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <path d=\"M6.08008 0.496582V5.26011\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <path d=\"M25.9199 0.496582V5.26011\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <path d=\"M4.75879 12.8999H27.2412\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <path d=\"M4.75879 17.4746H27.2412\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <path d=\"M4.75879 22.0444H27.2412\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <\/g> <defs> <clipPath id=\"clip0_803_94\"> <rect width=\"32\" height=\"28\" fill=\"white\"\/> <\/clipPath> <\/defs> <\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"events-bar-item-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t6. + 7. Juni 2024\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"events-bar-item\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"events-bar-item-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"30\" height=\"36\" viewBox=\"0 0 30 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_803_82)\"> <path d=\"M5.09961 7.92272V0.47168H22.7064V7.92744\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <path d=\"M22.7064 28.0679V35.5284H5.09961V28.0726\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <path d=\"M13.9032 31.3426C21.3194 31.3426 27.3315 25.3679 27.3315 17.9977C27.3315 10.6275 21.3194 4.65283 13.9032 4.65283C6.48691 4.65283 0.474854 10.6275 0.474854 17.9977C0.474854 25.3679 6.48691 31.3426 13.9032 31.3426Z\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <path d=\"M27.1319 15.7183H29.5251V20.2814H27.1272\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <path d=\"M14.2309 27.7702V16.9546L9.10742 22.3624\" stroke=\"#0058FF\" stroke-width=\"1.8466\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <\/g> <defs> <clipPath id=\"clip0_803_82\"> <rect width=\"30\" height=\"36\" fill=\"white\"\/> <\/clipPath> <\/defs> <\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"events-bar-item-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t9:00 &#8211; 16:00 Uhr\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"events-bar-item\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"events-bar-item-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"29\" height=\"35\" viewBox=\"0 0 29 35\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path d=\"M14.3049 32.3246L18.8133 26.4757C21.2468 23.0534 23.2904 19.3979 24.3044 15.5712C25.6304 10.5468 23.7428 4.51122 17.7993 2.33344C17.6433 2.27122 17.4717 2.22455 17.3157 2.16233C15.9741 1.75789 14.5545 1.55566 13.1349 1.55566C11.7154 1.55566 10.2958 1.75789 8.95419 2.17789C8.79819 2.22455 8.6266 2.28678 8.4706 2.33344C2.52708 4.51122 0.639508 10.5468 1.96549 15.5712C3.50987 21.4512 7.53461 26.9423 11.6062 31.7646C11.965 32.1846 13.1349 33.3823 13.1349 33.4446L14.3049 32.3246Z\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <path d=\"M17.4249 15.1664C17.4249 17.5309 15.5061 19.4442 13.1349 19.4442C10.7637 19.4442 8.84497 17.5309 8.84497 15.1664C8.84497 12.802 10.7637 10.8887 13.1349 10.8887C15.5061 10.8887 17.4249 12.802 17.4249 15.1664Z\" stroke=\"#001D30\" stroke-width=\"2\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"events-bar-item-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tWiesbaden\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"events-hero-block-col-2\">\n\t\t\t\t\t\t\t\n\n<p><\/p>\n\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n<p><span style=\"font-weight: 400;\">Das Aufgabenspektrum eines Customer Experience Managers ist ungemein vielschichtig. InMoment und MSR Consulting haben mit der CX Academy ein Trainingsprogramm entwickelt, das s\u00e4mtliche Kompetenzen dieser Rolle in einem Ausbildungsangebot zusammenf\u00fchrt. Hierzu z\u00e4hlen:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wie verankere ich ein CX Programm im Unternehmen?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wie baue ich ein umfassendes Feedbacksystem auf?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Welchen Wert hat mein CX Programm f\u00fcr das Unternehmen?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wie halte ich CX dauerhaft pr\u00e4sent?<\/span><\/li>\n<\/ul>\n<p><strong>Am 6. Juni findet unsere Trainingseinheit: CX Feedbacksysteme und Insights statt und beinhaltet u.a. die folgenden Themen: Wie Sie Befragungskonzepte entwickeln, die rechtlichen Anforderungen l\u00f6sen, Ziele &amp; KPIs definieren und mit Analysen Priorit\u00e4ten erkennen.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Am Ende der Trainingseinheiten werden praxisbezogene Projektarbeiten in 2er-Teams durchgef\u00fchrt. Per Webinar wird im Anschluss zu den Modulen die Bewertung und Reflexion der Projektarbeit mit Ihnen geteilt.<\/span><\/p>\n<p><a href=\"https:\/\/www.mycxacademy.com\/\" target=\"_blank\" rel=\"noopener\">ERFAHREN SIE MEHR UND MELDEN SIE SICH NOCH HEUTE AN<\/a><\/p>\n<p><strong>\u00dcber die CX Academy<\/strong><\/p>\n<p>Das Trainingsprogramm der CX Academy von MSR und InMoment ist einzigartig hinsichtlich Inhalten, Wirksamkeit und Praxisrelevanz. Es richtet sich an alle Personen, die ihr Unternehmen ver\u00e4ndern wollen und das radikal aus der Perspektive des Kunden. Durch unseren modularen Aufbau kommen sowohl Einsteiger wie auch Erfahrene auf ihre Kosten. Ein hoher interaktiver Schulungsanteil und die zu bearbeitenden Fallstudien sorgen daf\u00fcr, dass neues Wissen unmittelbar angewendet wird. In vier Trainingseinheiten erhalten Sie den CX Master. Sie k\u00f6nnen jederzeit einsteigen oder einfach einzelne Trainingseinheiten buchen.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-70304\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/CXAcademy-Circle-der-Module.jpg\" alt=\"\" width=\"751\" height=\"724\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/CXAcademy-Circle-der-Module.jpg 751w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/CXAcademy-Circle-der-Module-300x289.jpg 300w\" sizes=\"auto, (max-width: 751px) 100vw, 751px\" \/><\/p>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":70321,"template":"","meta":{"_acf_changed":false,"footnotes":""},"event_type":[457],"class_list":["post-70320","event","type-event","status-publish","has-post-thumbnail","hentry","event_type-training"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/event\/70320","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/event"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/event\/70320\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/70321"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=70320"}],"wp:term":[{"taxonomy":"event_type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/event_type?post=70320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}