{"id":30555,"date":"2021-06-22T17:16:34","date_gmt":"2021-06-22T17:16:34","guid":{"rendered":"https:\/\/inmoment.com\/integrations\/gainsight\/"},"modified":"2022-01-10T15:25:59","modified_gmt":"2022-01-10T15:25:59","slug":"gainsight","status":"publish","type":"page","link":"https:\/\/inmoment.com\/de-de\/integrationen\/gainsight\/","title":{"rendered":"Gainsight"},"content":{"rendered":"
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Geben Sie Customer Success Managern wichtige Informationen zur Hand, bevor sie mit Kunden in Kontakt treten.<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tBefragungen einsehen<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n
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Ergreifen Sie Ma\u00dfnahmen im Gainsight-Dashboard.<\/h2>\n\t\t\t\t\n\t\t\t\t
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  • Metriken und offene Antworten flie\u00dfen in die Kundendaten ein.<\/li>\n
  • Richten Sie Workflows ein, um je nach Reaktion Folgema\u00dfnahmen auszul\u00f6sen.<\/li>\n
  • Bessere Informationen \u00fcber den allgemeinen Zustand der Kunden.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t
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    Befragen Sie Kunden in jedem Kanal.<\/h2>\n\t\t\t\t\n\t\t\t\t
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    • In-App-Befragungen erzielen hohe R\u00fccklaufquoten bei den Endnutzern.<\/li>\n
    • E-Mail-Befragungen f\u00fcr Stakeholder, die nicht in Ihrem Produkt enthalten sind.<\/li>\n
    • Mobile- und SMS-Befragungen f\u00fcr Ihren Anwendungsfall.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n
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      Analysieren Sie NPS und andere CX-Metriken.<\/h2>\n\t\t\t\t\n\t\t\t\t
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      • Nie wieder einen Trend verpassen.<\/li>\n
      • Segmentieren Sie Daten nach Ihren Gesch\u00e4ftstreibern.<\/li>\n
      • Identifizieren Sie Feedback-Themen.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t
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