{"id":30325,"date":"2021-08-16T09:58:38","date_gmt":"2021-08-16T09:58:38","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=30325"},"modified":"2021-10-12T14:27:11","modified_gmt":"2021-10-12T14:27:11","slug":"erlebnisverbesserung-steigert-kundenbindung-bei-dsv","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/erlebnisverbesserung-steigert-kundenbindung-bei-dsv\/","title":{"rendered":"XI Take: Erlebnisverbesserung steigert Kundenbindung bei DSV"},"content":{"rendered":"\n<div style=\"margin-top:80px;\"><\/div>\n\n\n\n\n\n<div style=\"margin-top:40px;\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>DSV geh\u00f6rt zu den Top 5 der weltweit f\u00fchrenden Transport- und Logistikanbieter. Um sich in einer wettbewerbsintensiven Branche abzuheben, brauchte das Unternehmen einen globalen Partner, der die Erfahrungen seiner Kunden in 45 L\u00e4ndern nutzen kann.<\/p>\n<p>Die Verbesserung von Kundenerlebnissen ist f\u00fcr DSV der Schl\u00fcssel zur Kundenbindung und Teil der globalen Strategie. Durch die Zusammenarbeit mit InMoment hat DSV eine Grundlage f\u00fcr die Automatisierung und Skalierung von Kundenerfahrungsinitiativen geschaffen, um eine kontinuierliche Verbesserung in allen L\u00e4ndern zu erm\u00f6glichen, in denen das Unternehmen t\u00e4tig ist.<\/p>\n<p>In diesem Video erkl\u00e4rt Anders Norman, Senior Director of Customer Experience and CRM, wie DSV mit der Experience Intelligence(\u2122) (XI) Plattform von InMoment nicht nur Scores, sondern auch das Kundenverhalten und die Geschichten hinter den Scores analysieren kann.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/491297975?dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":3946,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[230],"class_list":["post-30325","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-video-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/30325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/30325\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/3946"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=30325"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=30325"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=30325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}