{"id":32021,"date":"2021-09-14T12:00:50","date_gmt":"2021-09-14T12:00:50","guid":{"rendered":"https:\/\/inmoment.com\/resource\/inside-natwests-award-winning-customer-analysis-model\/"},"modified":"2021-10-07T13:03:17","modified_gmt":"2021-10-07T13:03:17","slug":"kundenfeedback-analyse-modell-natwest","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/kundenfeedback-analyse-modell-natwest\/","title":{"rendered":"Das preisgekr\u00f6nte Kundenfeedback-Analyse-Modell von NatWest"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Eines der Customer-Experience-Ziele von NatWest, einer internationalen Bank, war es, den Case-Management-Prozess zu verbessern, um die Mitarbeiter effizienter zu unterst\u00fctzen und ein effektiveres, benutzerfreundliches Reporting-Tool zur Leistungsmessung bereitzustellen sowie die Customer-Journey-Daten besser zu analysieren.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mit Hilfe der InMoment-Plattform ist NatWest in der Lage, CX-Daten mit operationellen Daten zu verkn\u00fcpfen, um ein besseres Bild von ihren Kunden zu erhalten und das Kundenverhalten \u00fcber alle Kan\u00e4le hinweg besser zu verstehen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finden Sie heraus, warum NatWest bei den CX Elite Awards 2021 den Preis f\u00fcr die beste Nutzung von Insights und Analytics gewonnen hat!<\/span><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[129],"resource-type":[215],"class_list":["post-32021","resource","type-resource","status-publish","hentry","industry-financial-services-de-de","resource-type-case-study-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/32021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/32021\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=32021"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=32021"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=32021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}