{"id":33808,"date":"2021-10-15T16:44:24","date_gmt":"2021-10-15T16:44:24","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=33808"},"modified":"2021-11-26T07:39:40","modified_gmt":"2021-11-26T07:39:40","slug":"nissan-messung-der-kunden-und-mitarbeiterzufriedenheit","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/nissan-messung-der-kunden-und-mitarbeiterzufriedenheit\/","title":{"rendered":"XI Take mit Nissan: Messung der Kunden- und Mitarbeiterzufriedenheit"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-rich is-provider-handler-einbetten wp-block-embed-handler-einbetten wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"XI Take: Understanding Customer and Employee Satisfaction with Nissan\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/6bUZPfkMNsc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Seit der Zusammenarbeit mit InMoment hat Nissan die positiven Auswirkungen und Zusammenh\u00e4nge zwischen Kunden- und Mitarbeiterzufriedenheit erkannt. Das Unternehmen hat einen Anstieg der Kundenbindung festgestellt, was wiederum den ROI erh\u00f6ht hat.&nbsp;<\/p>\n\n\n\n<p>In diesem Video erz\u00e4hlt Guillaume Langle, General Manager, Customer Quality and Training bei Nissan, wie Nissan innerhalb weniger Stunden nach einer Kundeninteraktion anhand von Daten aus Echtzeit-Erfahrungen verbesserungsw\u00fcrdige Bereiche identifizieren kann, um Mitarbeiter zu schulen und zu informieren, damit sie Ma\u00dfnahmen ergreifen und ihr Ziel, ein kundenorientiertes Unternehmen zu sein, weiter verfolgen k\u00f6nnen.<\/p>\n","protected":false},"featured_media":33998,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[130],"resource-type":[230],"class_list":["post-33808","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-automotive-de-de","resource-type-video-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/33808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/33808\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/33998"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=33808"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=33808"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=33808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}