Arby’s partnered with InMoment to apply prescriptive analytics to its important data sources to automatically focus managers on specific improvement priorities for each location. A proprietary algorithm prioritizes these points based on greatest return on investment versus simply on volume or lowest scores.
- Analyzing third-party audit data highlighted business impact
- 34% increase in OSAT; marked increase in all key drivers
- 4% revenue growth the year following partnering with InMoment