In this episode of the XI Café Podcast we’re talking to Commonwealth Super Corporation‘s (CSC) Katie Bogg. Katie shares how CSC relaunched its CX program to transform the business from the inside out—this includes growing the CX team and launching a series of external and internal initiatives to increase member engagement, leading to a tangible uplift for the entire organisation and its members.
Customer Experience and Insights Manager, Commonwealth Superannuation Corporation
With more than 15 years of superannuation experience, Katie’s role at CSC is to empower the business to make data-driven decisions. She shares customer insights with the business to help the organisation tailor decisions to meet the needs of customers and stakeholders. She has a strong understanding of the industry, products and services, and a detailed knowledge of the business’ customer base.