{"id":12217,"date":"2020-09-03T23:37:15","date_gmt":"2020-09-03T23:37:15","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/customer-stories\/discount-tire\/"},"modified":"2020-09-18T21:42:58","modified_gmt":"2020-09-18T21:42:58","slug":"discount-tire","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-au\/customer-stories\/discount-tire\/","title":{"rendered":"Discount Tire"},"content":{"rendered":"\n<p>With InMoment&#8217;s help, Discount Tire organized all of its customer data into one place, and organized dashboards for different parts of the service experience. They created a custom program that analyzes feedback from each customer touchpoint and processes it into a weekly store report for each of its 1,000+ stores throughout North America. That way, problems can be solved with each store&#8217;s manager having access to the customer feedback.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Consolidated Data into Centralized Platform <\/li><li>Gather and Analyze Feedback from Each Customer Touchpoint<\/li><li>Created Dashboards Specific Store Locales<\/li><\/ul>\n","protected":false},"featured_media":1093,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[240],"region":[266],"class_list":["post-12217","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-retail-en-au","region-north-america-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories\/12217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories\/12217\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/1093"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=12217"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/categories?post=12217"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=12217"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/region?post=12217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}