{"id":12774,"date":"2020-09-18T22:44:10","date_gmt":"2020-09-18T22:44:10","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/news\/the-value-of-putting-heart-into-your-customer-and-employee-listening\/"},"modified":"2020-09-18T22:44:11","modified_gmt":"2020-09-18T22:44:11","slug":"the-value-of-putting-heart-into-your-customer-and-employee-listening","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-au\/news\/the-value-of-putting-heart-into-your-customer-and-employee-listening\/","title":{"rendered":"The Value Of Putting Heart Into Your Customer And Employee Listening"},"content":{"rendered":"<p>InMoment\u2019s Principal of CX Strategy and Enablement, Jim Katzman, spoke with Forbes\u2019 Adrian Swinscoe about the importance of empathy in the customer and employee experience. Read about how InMoment is helping clients practice empathy amid the pandemic here.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[325],"class_list":["post-12774","news","type-news","status-publish","hentry","news_type-news-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/news\/12774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/news\/12774\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=12774"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/news_type?post=12774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}