{"id":95261,"date":"2026-02-17T16:31:23","date_gmt":"2026-02-17T23:31:23","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=news&#038;p=95261"},"modified":"2026-02-17T16:36:07","modified_gmt":"2026-02-17T23:36:07","slug":"storage-king-chooses-forsta-plus","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-au\/news\/storage-king-chooses-forsta-plus\/","title":{"rendered":"Storage King Chooses Forsta Plus to Scale CX with Advanced AI Capabilities and Next\u2011Gen Dashboarding"},"content":{"rendered":"\n<p>Sydney, Australia \u2014 18 February 2026 \u2014 PG Forsta today announced that Storage King, one of Australia and New Zealand\u2019s leading self\u2011storage providers, has selected Forsta Plus, the next\u2011generation Human Experience platform from Press Ganey Forsta, to power the next stage of its customer experience (CX) strategy. The move gives Storage King\u2019s CX team access to AI\u2011infused analytics, next\u2011generation dashboarding and unified program management designed to scale seamlessly as the business continues to grow.<\/p>\n\n\n\n<p>\u201cThe step-change in AI quality was impressive,\u201d said Reiner Low, CFO at Storage King. \u201cWhen we looked at the capabilities, choosing Forsta Plus was the logical choice. We now have the tools to connect every signal across the entire customer journey and prioritise actions with confidence. For us, CX must deliver real commercial outcomes and Forsta Plus puts us in a strong position to prove ROI at every step.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Immediate Improvements and New Capabilities<\/h3>\n\n\n\n<p>With Forsta Plus, Storage King can now:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deploy <strong>best\u2011in\u2011class Text Analytics and AI<\/strong> to analyse large volumes of open\u2011ended feedback with industry\u2011leading accuracy<\/li>\n\n\n\n<li>Use <strong>next\u2011gen dashboards <\/strong>to visualise insights in real time<\/li>\n\n\n\n<li>Integrate <strong>Surveys and Reporting<\/strong> into a single, connected CX ecosystem<\/li>\n\n\n\n<li>Roll out <strong>Case Management<\/strong> to manage and resolve customer issues at scale<\/li>\n\n\n\n<li>Launch new listening channels, including an upcoming <strong>QR code survey initiative<\/strong>, to expand reach and capture in\u2011the\u2011moment customer feedback<\/li>\n\n\n\n<li>Integrate <strong>ReviewTrackers to pull all online customer reviews<\/strong> into Forsta Plus, where they\u2019re analysed side\u2011by\u2011side with the rest of Storage King\u2019s customer feedback through advanced Text Analytics\u2014giving a more complete customer picture and deeper location\u2011level insights<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Future CX Innovation and ROI Focus<\/h3>\n\n\n\n<p>Storage King plans to continue evolving its CX program on Forsta Plus, leveraging the platform\u2019s ability to unify signals and deliver a complete, data\u2011driven view of the customer. This includes expanded AI automation, broader team enablement and direct measurement of ROI tied to customer actions and operational improvements.<\/p>\n\n\n\n<p>\u201cWe are thrilled to welcome Storage King to Forsta Plus,\u201d said David Blakers, Managing Director, PG Forsta APAC. \u201cIt\u2019s absolutely the right choice for an organisation looking to elevate and scale its CX program with speed and confidence. With Forsta Plus, organisations finally get an unmatched combination of domain expertise, data, and technology\u2014all powered by best\u2011in\u2011class NLP and LLM capabilities unique to our platform and infused into every aspect of it. From expanding listening across every touchpoint, to deepening insights with connected data and advanced AI, to accelerating action through intelligent automation\u2014we look forward to supporting Storage King as they turn insights into actions that drive meaningful commercial and customer outcomes for years to come.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">About Press Ganey Forsta<\/h3>\n\n\n\n<p>Press Ganey Forsta is the global leader in Human Experience (HX), bringing together Press Ganey\u2019s unparalleled healthcare expertise with Forsta\u2019s powerful, flexible, and fully connected experience and research technology platform. Serving over 2,500 organizations across 100+ countries, the Forsta HX platform unifies customer, patient, employee, and market insights into one integrated system. Designed by humans, for humans\u2014and powered by AI\u2014Press Ganey Forsta helps organizations turn data into innovation, insight, and meaningful action.<\/p>\n\n\n\n<p>CONTACT: Vittorio Baiocchi, Press Ganey Forsta, vittorio.baiocchi@pressganey.com<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[324],"class_list":["post-95261","news","type-news","status-publish","hentry","news_type-press-release-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/news\/95261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/news\/95261\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=95261"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/news_type?post=95261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}