{"id":10194,"date":"2020-09-05T22:14:55","date_gmt":"2020-09-05T22:14:55","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/services\/"},"modified":"2025-05-27T22:31:17","modified_gmt":"2025-05-28T04:31:17","slug":"services","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-au\/services\/","title":{"rendered":"Services"},"content":{"rendered":"\n
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\n Expert Services for Experience Improvement<\/p>\n \n Award-winning Program Guidance and Management<\/h1>\n\n

\n World-class advisory, research and insights, and managed services that drive lasting CX transformation.<\/p>\n \n \n Talk with an Expert<\/span>\n <\/svg> <\/a>\n \n \n <\/div>\n

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Your Partners for CX Transformation<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Yes, we\u2019re experts in CX, but more importantly\u2014we\u2019re experts in human behavior. Our data scientist- and PhD-led Strategic Insights team goes beyond technology to help companies recognise and prove the power and value of experience initiatives.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n

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Journey Mapping<\/h5>\n\n\t\t\n\t\t\t\t\n\t\t\t\t

Predict and Plan for Emerging Customer Journeys<\/h3>\n

Remember when you could enter a store, purchase a product, and be on your way? Neither can we. Customer journeys can change on a dime and the only guarantee is that today\u2019s journey looks nothing like yesterday\u2019s\u2014and tomorrow\u2019s will certainly be something new. Our journey mapping workshops help you predict and plan for these changes, so while your competitors are scrambling to adapt, you\u2019re prepared to meet the evolving needs of the market.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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\u201cInMoment takes a long-term relationship strategy approach to VOC program evolution, they prefer in-house creative solutions to solving business problems rather than defer to other vendors or partners.\u201d<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

IDC Voice of Customer Platforms Marketscape 2023-2024 <\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/section>\n\n\n\n

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PROGRAM DESIGN<\/h5>\n\n\t\t\n\t\t\t\t\n\t\t\t\t

Refresh and Revitalise<\/h3>\n

When\u2019s the last time you revamped your experience program? Have insights dried up? Losing support and engagement? Feeling stale? Your experience strategy should align with overall company goals and brand promise. Through in-depth whiteboarding sessions, our expert practitioners will review your program through the lens of experience improvement. to identify opportunities and recommend actions to improve intelligence and boost ROI.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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Survey Design<\/h5>\n\n\t\t\n\t\t\t\t\n\t\t\t\t

Feedback is an Extension of Your Brand<\/h3>\n

Most survey builders lack a solid understanding of best practices around survey design. They ask too many or too long questions, reducing engagement and response rates. Plus, poorly written questions provide skewed results leading to weak or inaccurate signals. Our data scientists improve both the user experience and the data quality by analysing your surveys and optimising for clicks, length, and branding.<\/span><\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n

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MARKET RESEARCH PULSE<\/h5>\n\n\t\t\n\t\t\t\t\n\t\t\t\t

Ready to Disrupt the Market?<\/h3>\n

While traditional focus groups may be a thing of the past, market research is certainly not dead. Global panels help companies answer detailed questions with industry-specific insights straight from the minds of consumers. In a world where a single tweet can make or break a brand\u2014and consumer sentiment reigns supreme\u2014competitive benchmarking, market assessment, and brand perception studies help identify consumer needs and validate expectations. Whether it\u2019s customer acquisition, growth, or retention you\u2019re after, our expert research design team will help build the solution that\u2019s right for your business. <\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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InMoment is a good fit for organisations looking to build their program on a strong technical foundation with access to expert CX services.<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

The Forrester Wave: Customer Feedback Management, Q1 2023<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/section>\n\n\n

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TOUCHPOINT IMPACT MAPPING<\/h5>\n\n\t\t\n\t\t\t\t\n\t\t\t\t

Not All Experiences are Created Equal<\/h3>\n

It\u2019s impossible to make every experience perfect, and that\u2019s okay. What\u2019s important is understanding the moments that matter to your customers and employees\u2014and ensuring they hit the mark. Our proprietary Touchpoint Impact Maps help you understand what elements of the experience have the greatest impact on the outcomes you care about and how to prioritise those variables.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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STRATEGIC INSIGHTS REVIEW<\/h5>\n\n\t\t\n\t\t\t\t\n\t\t\t\t

Prove the Impact of Experience Improvement<\/span><\/h3>\n

Raise your hand if you\u2019ve been asked to prove the impact of your experience initiatives. While anyone can assume improvements in NPS and OSAT have a positive impact on revenue, quantifying it is another story. Whether it\u2019s acquisition, growth, retention, or reducing cost-to-serve you\u2019re after, our experts will help design a program that aligns with your goals\u2014and measure impact every step of the way.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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More From the InMoment Consulting Team<\/h5>\n\t\t\t\t\t\t\t

Featured Webinars<\/h2>\n\t\t\n\t\t
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How to Launch a CX Program When You Don\u2019t Know Where to Start<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

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From Fragments to Focus: Getting Started with Integrated CX<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

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Captivate and Convince: Engage Leaders and Your People in Your CX Journey and Demonstrate ROI<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

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