{"id":10738,"date":"2020-06-04T00:00:00","date_gmt":"2020-06-04T00:00:00","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/resource\/listen-understand-improve-monetize-a-proven-success-framework\/"},"modified":"2021-07-27T04:11:16","modified_gmt":"2021-07-27T04:11:16","slug":"listen-understand-improve-monetize-a-proven-success-framework","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-au\/resource\/listen-understand-improve-monetize-a-proven-success-framework\/","title":{"rendered":"Listen, Understand, Improve, Monetize: A Proven Success Framework"},"content":{"rendered":"<p>Any organization that wants to leverage the true power of customer experience (CX) needs to build a CX program that focuses on delivering business outcomes, not tracking metrics.&nbsp;That&#8217;s why our experts at InMoment have developed a success framework that has proven it&#8217;s effectiveness for hundreds of customers around the globe.<\/p>\n<p>In this InMoment Point of View, XI Strategist Eric Smuda walks you through the framework step-by-step. Check it out below!<\/p>\n","protected":false},"featured_media":7531,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[198],"class_list":["post-10738","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-point-of-view-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/10738","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/10738\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/7531"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=10738"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=10738"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource-type?post=10738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}