{"id":26695,"date":"2021-06-22T00:34:30","date_gmt":"2021-06-22T00:34:30","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=26695"},"modified":"2022-11-10T22:35:16","modified_gmt":"2022-11-10T22:35:16","slug":"medibanks-award-winning-cx-transformation","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-au\/resource\/medibanks-award-winning-cx-transformation\/","title":{"rendered":"A Behind-the-Scenes Look at Medibank\u2019s Award-Winning CX Transformation"},"content":{"rendered":"\n<p>Medibank took home the <em>Best <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/what-is-customer-experience\/\">CX<\/a> Transformation<\/em> Award in 2018 after the business saw record brand and service <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/net-promoter-score\/\">NPS<\/a>, reduced customer complaints, and improved market share. Now, Medibank is giving you a behind-the-scenes look at how they achieved transformation.<\/p>\n\n\n\n<p>Download the case study to learn how to:<\/p>\n\n\n\n<ul class=\"wp-block-list\" id=\"block-26e217f5-a2a4-4631-a134-4530de3a572c\"><li>Empower your business with real-time feedback<\/li><li>Align your entire company around the moments that matter across the customer journey<\/li><li>Overhaul your culture toward customer obsession<\/li><li>And more!<\/li><\/ul>\n","protected":false},"featured_media":29361,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[257,248,253],"resource-type":[214],"class_list":["post-26695","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-government-en-au","industry-healthcare-en-au","industry-insurance-en-au","resource-type-case-study-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/26695","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/26695\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/29361"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=26695"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=26695"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource-type?post=26695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}