{"id":37266,"date":"2020-02-13T23:24:00","date_gmt":"2020-02-13T23:24:00","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=37266"},"modified":"2021-11-29T23:33:17","modified_gmt":"2021-11-29T23:33:17","slug":"engage-employees-in-cx","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-au\/resource\/engage-employees-in-cx\/","title":{"rendered":"How Can Brands Engage Their Employees in the Customer Experience?"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Can Brands Engage Their Employees in the Customer Experience?\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/PcXzg9iLu9g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Forrester has confirmed: \u201cCompanies that are already investing in EX have seen significant increases in customer satisfaction.\u201d This is great news for those investing in EX, but how do you make sure your efforts are paying off?<\/p>\n\n\n\n<p>It might be tempting to apply the same metric framework you use for your <a href=\"https:\/\/inmoment.com\/xi-terms\/what-is-customer-experience\/\">CX<\/a> program, but our point of view at InMoment is that you should take a different approach. Because being an employee and being a customer is, well, different.<\/p>\n\n\n\n<p>Check out this XI Expert Take video to learn the latest tools, analytics, and resources that you can use to start making your employees motivated players in the CX game.<\/p>\n","protected":false},"featured_media":37268,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[233],"class_list":["post-37266","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-video-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/37266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/37266\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/37268"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=37266"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=37266"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource-type?post=37266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}