{"id":41782,"date":"2022-03-17T05:35:34","date_gmt":"2022-03-17T05:35:34","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=41782"},"modified":"2022-04-19T00:39:49","modified_gmt":"2022-04-19T00:39:49","slug":"how-australia-post-customer-insights-led-to-transparent-tracking","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-au\/resource\/how-australia-post-customer-insights-led-to-transparent-tracking\/","title":{"rendered":"Client Story: How Australia Post Customer Insights Led to Transparent Tracking"},"content":{"rendered":"\n<p>\u201cWhere is my parcel?\u201d is Australia Post\u2019s most common customer query. Transparent Tracking solved this by eliminating the ambiguity and providing greater transparency around parcel tracking. This customer-focused initiative resulted in a +20 point increase in NPS, reduced the volume of queries related to tracking, and brought significant savings to the organisation!<\/p>\n","protected":false},"featured_media":41783,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[257],"resource-type":[214],"class_list":["post-41782","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-government-en-au","resource-type-case-study-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/41782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/41782\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/41783"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=41782"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=41782"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource-type?post=41782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}