{"id":48504,"date":"2021-03-24T12:32:05","date_gmt":"2021-03-24T12:32:05","guid":{"rendered":"https:\/\/inmoment.com\/resource\/aegon-closing-the-feedback-loop-with-real-time-nps-measures\/"},"modified":"2022-10-12T04:53:21","modified_gmt":"2022-10-12T04:53:21","slug":"aegon-closing-the-feedback-loop-with-real-time-nps-measures","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-au\/resource\/aegon-closing-the-feedback-loop-with-real-time-nps-measures\/","title":{"rendered":"Aegon \u2013 Closing the feedback loop with real time NPS measures"},"content":{"rendered":"<p>In today\u2019s changing regulatory, economic and digital landscape it has become ever crucial to fully understand and meet the demands of one\u2019s consumers across all touchpoints. <a href=\"https:\/\/www.aegon.com\" target=\"_blank\" rel=\"noopener\">Aegon<\/a>, an international provider of life assurance, pensions and asset management, realised this and came to the conclusion that simply analysing <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/net-promoter-score\/\">NPS<\/a> scores multiple times a year did not suffice to serve customers with the best possible insight. For this to be achieved, real-time feedback was required, which translated customer opinions into practical actions, guiding Aegon to make decisions on growth, product development and the improvement of everyday touchpoints.<\/p>\n<p>Learn how InMoment helped Aegon to refine its NPS and feedback approach, enabling the company to capture, measure and consolidate customer feedback in one centralised platform and providing them with a holistic view of their customers.<\/p>\n<p>Download the case study to discover how Aegon managed to become a customer-centric company and turned around their NPS score of -87 to an impressive +14.<\/p>\n","protected":false},"featured_media":29413,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[271,253,339],"resource-type":[214,414],"class_list":["post-48504","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-financial-services-en-au","industry-insurance-en-au","industry-insurance-en-gb","resource-type-case-study-en-au","resource-type-white-paper-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/48504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/48504\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/29413"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=48504"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=48504"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource-type?post=48504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}