{"id":62200,"date":"2023-09-10T23:04:02","date_gmt":"2023-09-11T05:04:02","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=62200"},"modified":"2023-09-10T23:04:05","modified_gmt":"2023-09-11T05:04:05","slug":"elevate","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-au\/resource\/elevate\/","title":{"rendered":"Elevate Your Customer Experience with InMoment&#8217;s Success Story"},"content":{"rendered":"\n<p>Elevate is InMoment&#8217;s groundbreaking customer and employee experience improvement program, revolutionising decision-making across our organisation. We use it to create a culture our employees are proud of and our customers aspire to. Witness how we evolved our efforts using Elevate data in every decision, from technology utilisation to embracing best practices.<\/p>\n\n\n\n<p>Download the full story to see how we unlocked a remarkable 51% increase in NPS, a 39% rise in response rate, and a 30% improvement in completion time. Our program garnered a 96% technical support ticket resolution and a 62% decrease in detractors. Recognised with multiple awards, including Best Measurement in Customer Experience and Best Customer Experience Strategy, our journey is now yours to explore!<\/p>\n\n\n\n<p>Take your CX program to new heights\u2014download our success story!<\/p>\n","protected":false},"featured_media":62209,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[214],"class_list":["post-62200","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-case-study-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/62200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/62200\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/62209"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=62200"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=62200"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource-type?post=62200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}