1 June, 2022 | The Crown Towers, Sydney
Join the most experienced CX practitioners and thought leaders for a full day of inspiring keynotes, hands-on workshops and networking opportunities. This all-in-one conference will help you ELEVATE experiences for customers and employees in 2022 and beyond.
Customer Expectations Are Changing Fast—Do You Have A Plan to Stay Ahead of Them?
2020 and 2021 flipped experiences on their heads, forcing organisations to rethink their approach to relationships and accommodate new customer expectations. Today more than ever, listening to customers, employees and the broader market is vital to organisational survival while understanding and responding in real time and at scale can mean the difference between survival and success.
On 1 June, we are bringing together the people, resources, and case studies across all disciplines of the experience improvement framework, discussing the trends and ways to anticipate your customers’ needs and elevate your customer experience program in 2022 and beyond.
Who’s Joining Us?
Chief Customer Officers
Customer Experience Directors
Heads of Customer Experience
Customer Insights Managers
Customer Loyalty Program Managers
Voice of Customer Program Managers
What Are the Event Details?
Wednesday, 1 June 2022
Crown Towers, Sydney, Australia
Spectacular Vivid Sydney Harbour Cruise:
Which of These Describes Your CX Program?
You’ll learn how to design a customer experience program from the ground up, with an emphasis on a strong foundation. This will ensure your program is pointing to ROI from the start.
Embedded, But Disconnected
Discover the “why” behind your customer data, which will help establish buy-in across the business. When people start seeing real customer improvements, momentum is inevitable.
Mature and Thriving
You’ll learn how to encourage a culture of action and prove the return on customer experience investment—whether that’s customer retention, customer acquisition, or reducing costs.
Vivid Sydney Harbour Cruise (SOLD OUT)
After the conference, you’re invited to join us for a dinner cruise around Sydney Harbour coinciding with Vivid Sydney. The all-glass dining deck and open-air Sky Deck will offer spectacular views of the famous light festival—returning for the first time since 2019!