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The future of customer experience (CX) is about harnessing the intuitive, contextual data that simple scores miss—so why is your CX platform living in the past? Don’t worry, our data science-infused platform is here to help (no additional surveys required).
Book a demo with one of our CX Strategists today and see what a personalised CX solution can do for you.
Volvo uses InMoment to design action plans that address individual dealership challenges when it comes to creating meaningful customer experiences.
Volvo
“In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ingredients in the future of any successful bank.”
David Duffy, CEO, CYBG
“Thanks to [InMoment's] expertise and experience management platform, we have created a foundation to translate feedback data into actionable measurements that can improve our efficiency and effectiveness where it matters most to our customers. This leads to a new way of working for Sky CS.“
Tina Bruder, Manager Customer Insight, SKY Germany
“Sometimes service isn't a connection. [It's] the people we employ to protect the brand, project the brand, but also to trust it, understand it, believe it, and breathe it every single day when they come to work."
Marks & Spencer