Date: 12 September 2023

Time: 1:00 pm – 1:45 pm BST

Virtual

NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report, an in-depth analysis of customer perceptions on brand experiences across multiple industries, including retail.

Based on responses from over 32,000 consumers, we have uncovered invaluable insights that reveal how certain brands are performing in the retail sector. We discovered that UK retail brands, on average, achieved an impressive NPS of +26. But what’s even more intriguing is the diverse spectrum, with the CX Leader boasting an extraordinary NPS of +47, while the CX laggard achieved +7.

Join Simon Fraser, VP Insights and Consultancy at InMoment and Kirstin Simons, Senior Director at NPSx by Bain & Company, at our exclusive virtual Retail Experience Exchange to delve into the secrets of CX leaders and the key NPS drivers that propel them to the top of the leaderboard!

At the Experience Exchange, we will:

• Uncover CX Leader Strategies: Learn how the top-performing brands in the retail sector achieved such exceptional NPS scores. Discover the best practices and strategies they leverage to create outstanding customer experiences.
• Explore CX Leaders Outside of the Retail Industry: Discover what leaders in other verticals are doing to stay competitive and deliver excellent customer experience. Gain valuable insights and inspirations from other verticals that may not be apparent on first glance.
• Open Discussion on Industry Trends: Engage in an open discussion with industry experts and participants to gain deeper insights into the current state of the retail sector. Explore emerging trends and challenges and understand how CX leaders stay ahead of the curve.
• Identify Opportunities for Improvement: Find out where your brand stands compared to the CX leaders and understand the areas that require improvement. Gain actionable takeaways to elevate your CX game and be part of the top 5 brands in the industry.

Places for this exclusive event are limited, so we encourage you to sign up soon to secure your spot among industry leaders and professionals.

Don’t miss this fantastic opportunity to learn from the best and boost your brand’s CX performance.

Why should you sign up?

Anyone that attends this session will:

• Gain access to exclusive study findings and discover your position within the study results.
• Learn about best practices in elevating CX in the retail industry 
• Join a tightly-knit CX Community for networking and collaboration.
• Access vertical-specific data in Spotlight.
• Receive a complimentary ticket to the XI Forum event in London in October.

Register now and mark your calendar for this enriching Experience Exchange!