Webinar

[Webinar] Unlocking the Potential of Social Reviews to Boost Brand Trust

5 December 2023
Virtual
2:00 pm GMT / 3:00 pm CET

Discover the Art of Harnessing Reviews in a Multi-Signal, Multi-Faceted Approach

Did you know that 94% of consumers say a bad review has convinced them to avoid a business and that the purchase likelihood for a product with five reviews is 270% greater than the purchase likelihood of a product with no reviews

Online reviews are more than just tools for shaping customer perceptions and improving local SEO. They serve as potent unsolicited feedback signals, unveiling valuable insights and opportunities for proactive measures. By taking a holistic approach, you can enhance your online visibility, attracting a larger customer base while elevating their experiences and fostering loyalty. It’s worth noting that businesses with an abundance of reviews generate a remarkable 54% more revenue. Furthermore, those with an above-average number of reviews yield an impressive 82% increase in annual revenue compared to their counterparts with fewer reviews.

The benefits are clear, but are you fully capitalising on the strategic potential of social reviews?

Join us with Erik Skurka, VP of Product at ReviewTrackers, as we delve into real-life examples including American Family Insurance and Save-A-Lot Foods, following a multi-phased approach to harness the power of reputation management and review data, seamlessly integrating it into your CX strategy.

During this exclusive webinar, you’ll uncover how to:

  • Seamlessly infuse reviews into existing processes and execute multi-signal analysis to extract game-changing insights for informed decision-making.
  • Craft a laser-focused review strategy that not only retains current customers but also magnetises new ones, fortifying your brand’s reputation.
  • Seal the circle with online reviews, benefiting both customer retention and acquisition strategies.
  • Harness advanced reputation management techniques including competitive analysis, benchmarking, and action plans tailored to your field.

About Our Speaker:

Erik Skurka, VP Product, ReviewTrackers

Erik Skurka is the Vice President of Product for ReviewTrackers, an InMoment company. He has over 10 years of experience building products that empower brands to harness the power of reputation management and over 15 years in Product Management. Erik thrives on solving complex problems, allowing customers to act today and predict tomorrow. For the past 7 years, Erik has grown and shaped ReviewTrackers, a product that continuously wins G2 awards in multiple categories, such as “Users Love Us” and “Leader” in the space.

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