4th & 5th October 2023 | 30 Euston Square, London
Join us at XI Forum Europe 2023 to hear from the leading CX experts in UK and Europe as they share insights into their own programmes and leave you with practical takeaways for 2023 and beyond.
The Art of Integrated CX
On 4th & 5th October 2023, we’ll be uniting experience improvement professionals who’ll share how to move beyond a siloed view of the world to find creative new ways of connecting data, people and decisions—aligning organisations around one revolutionary goal: experience improvement.
Join an award-winning lineup of CX professionals to accelerate your programme growth by learning from their stories and discovering how they overcame challenges faced across the industry.
By attending XI Forum, you’ll discover an integrated approach to experience improvement that will enable better experiences for your customers and employees and drive measurable business outcomes for your organisation.
Wednesday, 4th October 2023
Thursday, 5th October 2023
One conference, hundreds of applicable takeaways
The XI Forum Europe is jam-packed with hands-on demonstrations, workshops and interactive opportunities to help you get real value and applicable knowledge. Some of the topics covered include:
- CX programme design
- Programme branding
- Journey mapping
- Culture-building and customer centricity
- ROI demonstration
Discover resources, case studies, frameworks and methodologies to apply to your own CX programme from day one.
Don’t take our word for it. Hundreds of CX leaders experienced the XI Forum Europe in 2022, here is what they say…
"Came away from the session with learnings I can actually apply. So much thought went into the day and it was so professionally executed with friendly InMoment faces all around. Loved it! Thank you so much!"
"Thanks for organising this educational & insightful event. You have demonstrated how to deliver a truly exceptional customer experience."
"Well organised. Very good presentations and format including key take-aways. Excellent venue and the best dinner cruise. You all did a great job."
"Was blown away with the speakers! Not only were they engaging but the content was fantastic – practical, relevant, relatable, inspiring. Felt like I was at a TED talk for CX."
What are the Event Details?
Day 1 – Wednesday 4th October 2023
Workshops: 12:00pm – 5:30pm
Evening Reception: 7:00pm – 11:00pm
Day 2 – Thursday 5th October 2023
Conference: 9:00am – 4:30pm
30 Euston Square, London, UK
Many Thanks to our partners!
NPSx℠ is a leading provider of Customer Experience (CX) technologies and training, backed by Bain & Company – the experts in Customer Experience and creators of the Net Promoter System™. Our CX solutions deliver unmatched customer value by providing businesses with the best innovations from Bain’s suite of services in a simple, easy-to-use format. Our digital products help businesses identify areas of improvement and prioritise investments, leverage AI and machine learning technologies to unlock the full potential of customer data, and acquire knowledge to accelerate customer-centric transformation and strengthen competencies in the CX space. NPSx offers you the unique opportunity to network with leading experts in the CX field worldwide. www.npsx.com