Connecting CX & Marketing: How to Create Customer Centric Experiences That Deliver Business Results
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Research shows that today’s consumers do not differentiate between the brand experience and customer experience but instead are influenced by the emotions experiences evoke when interacting with the brand that drive them to become loyal customers.
In our white paper Connecting CX & Marketing: How to Create Customer Centric Experiences That Deliver Business Results, delves into five unity points where Customer Experience and Marketing Teams can effectively work together to gain better business results and happier customers.
Download your copy to explore how to:
- Build the brand promise, values, goals, and overall mission to deliver them across all channels
- Align the customer journey and understand what the customer wants against what is being delivered
- Analyse feedback along all touchpoints to understand sentiment and emotion of the customer
- Use feedback to provide recommendations which marketing can use to improve their brand strategy, support the story, reporting and increase visibility on success
Following these simple guidelines will get your CX and marketing teams working together toward better business results—and happier customers. What could be better?