Success Story

Retail Brand evo Puts Customer Experience at the Forefront with Reputation Management Technology

evo—a leading online retailer of outdoor gear and fashion apparel with locations in Seattle, Portland and Denver—fully recognizes the importance of online reviews in retail. Location reviews help independent retail brands hold their own against larger retail chains. For a digital-first organisation like evo, reviews equip consumers with key business information and serve as marketing assets for sales and bottom line-boosting strategies.

In this Success Story, Explore How evo Achieved:

  • 87% of 5-Star Online Reviews: Witness how evo garnered an impressive 87% of their online reviews with top-notch 5-star ratings, reflecting exceptional customer satisfaction.

  • 38% Improvement in Response Time: Learn how evo efficiently reduced their average response time to a remarkable 1.3 days, enhancing customer engagement by 38%.

  • Collection of Over 6,160 Online Reviews: See how evo amassed a substantial 6,160+ online reviews, reflecting a strong customer voice and feedback.

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