Adapting to the New Consumer Behaviours in Retail Experience
InMoment has collected data from over 400,000 structured and unstructured customer responses to provide a holistic view of the current customer experience for the UK Fashion consumer. Whereas the shopped composition has remained unchanged consumer behaviour has shifted.
In this webinar we showcase the key findings of our insights report and the measurement retail brands have to take to adapt the in store retail experience to drive customer trust and loyalty.
Tracey Pankhurst, Insights Director and Dan Jones, Senior Insights Design Specialist at InMoment discuss:
- Why great service still counts
- Identify the new moments that matter to build stronger relationships
- Highlight the key touchpoints of the post-lockdown in-store experience
- How brands can adapt to changing consumer behaviours