Predicting CX Success for the Post COVID World
The year 2020 will live long in our memories; the effects of Covid-19 are unprecedented and there is barely a brand that can say it has not been impacted by the pandemic. However, as lockdown restrictions begin to be lifted and businesses reopen we are seeing light at the end of the tunnel.
It is never too late or too early to learn lessons and that is why we have talked to customer and employee experience professionals across Europe to explore these simple questions:
- What actions did you take in response to the impact Covid-19 had on your company?
- What does this mean for customer and employee experiences at your company?
- What is the outlook for your company in 12 months time?
- What are the long lasting impacts on CX and EX?
We have learned that successful and optimistic brands have built an emotional connection with their customers by taking actions, responding to their concerns whether health and safety, financial securities or general questions, often going beyond the government prescribed actions.
Download this report today to understand which of these initiatives are here to stay!