XI Expert Series: 2021 CX Trends with Stephan Thun, President and Managing Director, EMEA at InMoment

2020 kept us on our toes. Covid-19 forced brands to become more flexible and dynamic and to quickly adapt to change and new methods to attract and retain employees and customers alike. 

Watch this video to hear from Stephan on the top three CX trends that  brands should follow in order to guarantee a successful 2021!