Press Release

InMoment Client, Virgin Money Named Winner in Three Categories at the UK 2020 Customer Experience Awards

Virgin Money Wins Three Awards at the UKCXA 2020

LONDON (October 20th 2020)—InMoment, the leading provider of Experience Improvement (XI), announced Financial Services client, Virgin Money, was named as winners in three categories of the UK’s 2020 Customer Experience Awards (UKCXA).

In partnership with InMoment, Virgin Money was honoured to be announced as a winner in all three award categories that they entered:

  • Gold – Best Use of Customer Insight – Organisations whose initiative has driven cultural change and achieved extraordinary CX as a result
  • Silver – Financial Services – This award is for money managing companies who have enhanced their customer experience (CX)
  • Bronze – Customers at The Heart of Everything – Organisations who have worked tirelessly to make the customer their main focus 

The UKCXA celebrates and recognises the incredible work brands are doing to deliver a higher Customer Experience in the UK. CXA® Awards International has been recognising customer experience excellence since they were founded in 2010. The CXA are the original and biggest CX awards in the world and were held online on 15th October 2020. 

“Our focus is always on the customer and how to improve their experience,” said Yvan Goupil, Head of Customer and Marketing Insight at Virgin Money UK PLC “Our teams look at data on a daily basis, respond to feedback in real-time, and use our experience data to inform our innovation and service delivery. This award is validation of our teams’ efforts and our partnership with InMoment.”

“Any company that dedicates itself to customer experience improvement like Virgin Money will reap the rewards,” said Stephan Thun, Managing Director, EMEA, InMoment. “Virgin Money utilises our technology and strategic services as a way to put their customer efforts on a fast track, and we are very proud to be their strategic partner and to help them attain this honour.


Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at

CONTACT: Rebecca Sanghera, InMoment,

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