- Announces new XI Platform capabilities to advance its mission to support additional languages within the Europe, Middle East, Asia Pacific and Africa markets
- Allows InMoment customers to build additional multilingual invitations and surveys to support global experience improvement campaigns
- Additional XI Platform language availability gives multinational companies the ability to communicate with and better understand customers at a local market level
LONDON [January 25, 2022] – InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced a series of new XI Platform features in its recent product launch—one of these is self-serve multilingual support for surveys and survey invitations. This new feature allows InMoment customers to support global experience improvement initiatives in over 41 languages and dialects, getting a deeper understanding of the various markets they serve.
With more self-selecting language options businesses gain richer feedback collection, better insights, and increased customer loyalty down to the market level. InMoment clients are now able to perform additional ad-hoc research into non-English-speaking target segments to reach additional markets and audiences so that they can design, measure, and improve the experiences they deliver across the globe.
“The new self-serve, multi-language capabilities means we can now offer our clients across EMEA and APAC the unique capability to self-serve global campaigns, which will make improving experiences across the world even easier,” said Stephan Thun, President and Managing Director of EMEA, InMoment.“Whether it’s using conversational surveys to solicit richer feedback, using machine learning and natural language processing on new unstructured datasets to surface growth opportunities, or using AI algorithms to predict and preemptively act on emotion or intention—The InMoment XI Platform has a solution to help brands integrate and improve experiences at every step in the customer journey and across multiple languages.”
This announcement follows the recent acquisition of Lexalytics, the leader and pioneer in structured and unstructured data analytics, bringing two decades of expertise in NLP and machine learning to InMoment’s XI Platform, and the combination captured through InMoment AI accelerates companies’ ability to get to high-impact, informed customer experience actions quickly.
Availability
The multilingual tool is available today on the XI Platform. For more information, visit Release Notes.
About InMoment
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com.
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Contact: Rebecca Sanghera, rsanghera@inmoment.com