Skip to content

Login
Book a Demo
Regions

Login
Book a Demo
Regions

Platform
Solutions
Industry
Customers
Learn
Company

The Experience Improvement (XI) Platform brings together intelligence from your customers, employees, and the market to drive real, actionable business value

XI Platform

XI Platform

Integrate customer signals, gain insights, and take informed action with the world’s most recommended CX platform
Listen

Surveys, social listening, call scripts, SMS, IVR, and data signals
Report

Personalized, actionable reporting for everyone–frontline to CEO
Analyse

Text analysis, intent prediction, impact evaluation, and anomaly detection
Improve

Case management, action planning, feedback sharing, and trend assessment
Mobile Application

On-the-go experience improvement with actionable feedback feed and analytics

Enterprise Architecture

Text Analytics

AI-powered adaptive models for unparalleled accuracy and understanding
Integrations

Integrations CRM, ticketing system, HRIS integrations, API, and iPaaS
Data Management

Workflows, text analytics, data cleaning, hierarchy, and integrations
Artificial Intelligence

Advanced artificial intelligence and people power that make us special
Scalability and Security

Enterprise architecture built for scalability and best-in-class data security

Discover how InMoment provides the solutions and features you need for CX success, tailored specifically to your industry.

Experience Clouds

Customer Experience

A modern CX solution combining data, technology, and human expertise
Employee Experience

Move beyond employee satisfaction to achieve employee engagement and fulfillment
Market Experience

Go beyond the Voice of the Customer—engage the Voice of the Market

Strategic Services

Services

Human expertise to complement leading technology

A solution is a combination of technology and professional services crafted to meet your businesses unique needs.

Automotive Customer Experience

Trusted by many of the world’s automotive companies
B2B Customer Experience

Dedicated B2B solutions to help you cut through the noise and get noticed in the market
Contact Centre

Powerful technology and services to provide better service to your customers
Financial Services Feedback Platform

Many of the world’s top financial institutions partner with InMoment
Food Services Experience Improvement

Trusted by the most recognisable food brands worldwide
Healthcare

Personalised intelligence for positive patient experiences
Insurance Customer Experience

Connecting with policyholders and brokers on an emotional level
Retail Customer Experience

The top leading retailers partner with InMoment
Telecom Customer Experience

Dedicated to helping retailers stand out in an evolving marketplace
Travel & Hospitality Guest Experience

Many of the leading hospitality companies partner with InMoment
Utilities Customer Experience

Utility companies around the world trust InMoment

Leading brands from across the globe and from every industry trust InMoment.

CX Improvement Stories

Leading brands from across the globe and from every industry trust InMoment.

Learn about our vision for the industry, training courses and support, and our thoughts about the latest trends.

Experience Improvement

Failing to deliver impact? Stop managing experiences and start improving them
Blog

XI Moments shares visionary expertise and sought after thought leadership
Resources

The latest examples and practical advice on improving experiences
Partners

Access to trusted technology, services, and consulting partners that solve customer needs

At the heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. Find out more about our company, our people, and what drives us.

About

What you should know about us–who we are, our core values, and more
Contact

Get in touch and let us know how we can help you
Careers

If you want to leave your mark you should join the InMoment team
News

The latest stimulating news from and about InMoment
Support

Need help? Our support team is ready to answer your questions
Gender Pay Report
Partners

Back to Resources

Point of View

How to Use CX to Supercharge Your Customer Lifetime Value

Download

Related Resources

Point of View

customer lifetime value

Continue Reading

Point of View

customer lifetime value

Continue Reading

Point of View

customer lifetime value

Continue Reading

Change Region

North America

United States/Canada (English)

Europe

DACH (Deutsch) United Kingdom (English) France (français) Italy (Italian)

Asia Pacific

Australia (English) New Zealand (English) Singapore (English)

Own the

Moments That Matter

Regions

Link to Linkedin
Link to Twitter
Link to Facebook

Platform

Enterprise Feedback Management
Text Analytics
Experience Management Clouds
Integrations

Company

About
Contact
Careers
News
Support
Gender Pay Report
Partners

Quick Links

Experience Improvement
Experience Improvement Applications
Services
CX Improvement Stories
Digital Transformation

XI Terms

Customer Effort Score (CES)
Customer Satisfaction Score (CSAT)
Voice of the Customer (VoC)
Net Promoter Score (NPS)

Regions
Privacy
Contests
Legal

Copyright © InMoment 2023