{"id":12851,"date":"2020-09-10T19:16:44","date_gmt":"2020-09-10T19:16:44","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/customer-stories\/synergy\/"},"modified":"2021-07-30T05:00:19","modified_gmt":"2021-07-30T05:00:19","slug":"synergy","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-gb\/customer-stories\/synergy\/","title":{"rendered":"Synergy"},"content":{"rendered":"\n<p>Synergy is an enterprise energy company relying on it&#8217;s lean CX team for customer insights. Within this enterprise organisation, the CX team is lean and effective. Learn Synergy&#8217;s tips for spreading CX data across the business and maximising your program.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Develop CX Champions <\/li><li>Co-design dashboards with your stakeholders that are fit-for-purpose<\/li><li>Take the time up front to train and onboard employees <\/li><li>Make sure customer experience is &#8220;business as usual&#8221; across the business<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":29397,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[342],"region":[335],"class_list":["post-12851","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-utilities-en-gb","region-apac-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/12851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/12851\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/29397"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=12851"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/categories?post=12851"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=12851"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/region?post=12851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}