{"id":12858,"date":"2020-09-04T04:13:43","date_gmt":"2020-09-04T04:13:43","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/customer-stories\/ohio-mutual-insurance\/"},"modified":"2021-11-26T06:34:28","modified_gmt":"2021-11-26T06:34:28","slug":"ohio-mutual-insurance","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-gb\/customer-stories\/ohio-mutual-insurance\/","title":{"rendered":"Ohio Mutual Insurance"},"content":{"rendered":"\n<p>To help Ohio Mutual stand out from the competition in the minds of its independent agent partners and its policyholders, the company worked with InMoment to implement a formal Voice of the Customer (VoC) program.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Decreased survey response time from weeks to days <\/li><li>Unified customer loyalty efforts across departments <\/li><li>Expanded surveys to policyholders and agency partners<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":1684,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[339],"region":[338],"class_list":["post-12858","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-insurance-en-gb","region-north-america-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/12858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/12858\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/1684"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=12858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/categories?post=12858"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=12858"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/region?post=12858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}