{"id":12863,"date":"2020-09-04T03:47:32","date_gmt":"2020-09-04T03:47:32","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/customer-stories\/first-national-bank\/"},"modified":"2020-09-18T23:59:17","modified_gmt":"2020-09-18T23:59:17","slug":"first-national-bank","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-gb\/customer-stories\/first-national-bank\/","title":{"rendered":"First National Bank"},"content":{"rendered":"\n<p>When First National Bank partnered with InMoment, their CX program&#8217;s goal was to reach all the touchpoints where customers interact with their brand. Journey mapping enlightened First National Bank to their customer&#8217;s unique experiences, and opened the doors for improvements and solutions to be implemented organization wide.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Utilizes a custom text analytics model to accurately analyze data across all touchpoint and identify opportunities to delight customers <\/li><li>Understands the value of its employees&#8217; perspective on improving the customer experience with a voice of employee program <\/li><li>Tools and reporting specific to team members across the organization, from the front line to top-of-house<\/li><\/ul>\n","protected":false},"featured_media":3981,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[343],"region":[338],"class_list":["post-12863","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-financial-services-en-gb","region-north-america-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/12863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/12863\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/3981"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=12863"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/categories?post=12863"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=12863"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/region?post=12863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}