{"id":18180,"date":"2021-04-01T09:18:26","date_gmt":"2021-04-01T09:18:26","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=event&#038;p=18180"},"modified":"2021-07-01T08:52:52","modified_gmt":"2021-07-01T08:52:52","slug":"experience-forum","status":"publish","type":"event","link":"https:\/\/inmoment.com\/en-gb\/event\/experience-forum\/","title":{"rendered":"[Virtual Conference] Build and Grow Your Experience Programme"},"content":{"rendered":"<section id=\"block-6059faeb54d3c\" class=\"content-block single-paragraph-block u-ptb-120 alignfull has-background image-as-background background-position-center-top background-size-contain has-overlay-mode-\" style=\" background-image: url(https:\/\/inmoment.com\/wp-content\/uploads\/2021\/04\/XF-logo-03.svg)\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-albatross\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-albatross\">   <\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h4 class=\"single-paragraph-subheading color-albatross\">  <\/h4>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<section id=\"block-607ed460acdf3\" class=\"content-block single-paragraph-block alignfull has-background video-as-background has-overlay-mode-\" style=\"\"><video class=\"video-background\" autoplay muted loop preload=\"auto\" aria-hidden=\"true\"\n    >\n    \n        <source src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/04\/StopMeasuring-XF-event-new.mp4\" type=\"video\/mp4\">\n    <\/video>\n<button class=\"video-toggle\"><span\n        class=\"screen-reader-text\">Toggle video playback<\/span><\/button>\n\n\t\t<div class=\"grid  grid-start \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-albatross\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-albatross\">   <\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h4 class=\"single-paragraph-subheading color-albatross\">  <\/h4>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<section id=\"block-6065e851cefd6\" class=\"content-block emphasis-text-block alignfull has-background color-as-background background-orca\" style=\"\">\n\t\t<div class=\"container\">\n\n\t\t\t\n\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-albatross\"><\/h5>\n\t\t\t\n\t\t\t\n\t\t\t\t<h2 class=\"heading-color-albatross\">\n\n\t\t\t\t\tJOIN US ON 29th June &#8211; 1st July \n\t\t\t\t<\/h2>\n\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"color-albatross\"><p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">The experience economy is here to stay. In the new normal, where businesses no longer dictate to customers, but customers tell businesses, how, when, and where they want things done, understanding, managing and improving a seamless offline and online customer experience is a make-or-brake focus for companies around the globe.<\/span><\/p>\n<p>Join us over three afternoons, 12 &#8211; 2 pm BST \/ 1 pm &#8211; 3 pm CEST<\/p>\n<p>Learn <span style=\"font-weight: 400\">how to focus on delivering business outcomes through your CX programme and answer your most pressing questions to leverage increased business results through improved experiences for your customers and employees.<\/span><\/p>\n<\/div>\n\n\t\t\t\n\t\t\t\n\t\t\t\t<a class=\"button ghost link-color-albatross\" href=\"https:\/\/inmoment.zoom.us\/webinar\/register\/WN__oE6pDwCTeW9kJkQju19oQ\" target=\"_blank\" rel=\"noopener\"><span>Register Here For Free<\/span><\/a>\n\n\t\t\t\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n\n\n<section id=\"block-6059f92137787\" class=\"content-block icon-features-list-block alignwide no-background\" style=\"\">\n\t\t<div class=\"grid grid-center container\">\n\t\t\t\n\t\t\t\t\n\t\t\t<div class=\"col col-4 col-sm col-md\">\n\n\t\t\t\t\n\t\n\t\t<figure>\n\n\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/DataExpl_AppIcon.svg\" alt=\"\" \/>\n\n\t\t<\/figure>\n\n\t\n\t\n\t\t<h3 class=\"heading-color-dory\"> DAY 1 &#8211; Design &amp; Listen<\/h3>\n\n\t\n\t\n\t\t<p><strong>Collecting Feedback Is Only The Tip Of The Iceberg<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Traditionally, the world of\u00a0 Experience Management has focused on scores and metrics. And that\u2019s all well and good, but the fact is that metrics are inherently limited. They can only tell you what has happened in the past. Not why it happened, what it means, what to do about it, or how to prevent it in the future. T<\/span><span style=\"font-weight: 400\">he road to true experience programme success begins with clearly defining an experience strategy that aligns with overall business goals and brand promises and then designing a programme purpose-built to support those goals.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline\"><strong>SPEAKERS:<\/strong><\/span><\/p>\n<p dir=\"ltr\"><strong>Craig Wells<\/strong> &#8211; Senior Operations Excellence Manager, Pizza Hut Restaurants<\/p>\n<p dir=\"ltr\"><strong>Claire Sporton<\/strong> &#8211; Customer Experience and Customer Success Leader, Sporton Consulting Ltd<\/p>\n<p dir=\"ltr\"><strong>Stephan Thun<\/strong> &#8211; President &amp; Managing Director, InMoment<\/p>\n<p dir=\"ltr\"><strong>Simon Fraser &#8211;<\/strong> Vice President Customer Experience Strategy, InMoment<\/p>\n<p dir=\"ltr\">\n\n\t\n\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<div class=\"col col-4 col-sm col-md\">\n\n\t\t\t\t\n\t\n\t\t<figure>\n\n\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/Reporting-logo.svg\" alt=\"\" \/>\n\n\t\t<\/figure>\n\n\t\n\t\n\t\t<h3 class=\"heading-color-kelp\"> DAY 2 &#8211; Understand<\/h3>\n\n\t\n\t\n\t\t<p><strong>Uncovering The Story Behind Your Data<\/strong><\/p>\n<p><span style=\"font-weight: 400\">What moments matter to your customers? By understanding why people do what they do, what emotions drive them, you will be able to take informed action to solve problems and provide a truly differentiated experience for your business.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline\"><strong>SPEAKERS:<\/strong><\/span><\/p>\n<p dir=\"ltr\"><strong>Madeleine Linden<\/strong> &#8211; Senior Manager, CX Insight, Virgin Money<\/p>\n<p dir=\"ltr\"><strong>Kerry Matheson<\/strong> &#8211; CX Research Manager, Virgin Money<\/p>\n<p dir=\"ltr\"><strong>Ben Daubney<\/strong> &#8211; Director of Strategic Insights, InMoment<\/p>\n<p dir=\"ltr\"><strong>Tracey Pankhurst<\/strong> &#8211; Insights Director, InMoment<\/p>\n<p dir=\"ltr\"><strong>Derek Eccleston &#8211;<\/strong> CX Consultant, InMoment<\/p>\n\n\t\n\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<div class=\"col col-4 col-sm col-md\">\n\n\t\t\t\t\n\t\n\t\t<figure>\n\n\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/Workflow-Logo.svg\" alt=\"\" \/>\n\n\t\t<\/figure>\n\n\t\n\t\n\t\t<h3 class=\"heading-color-coral\"> DAY 3 &#8211; Transform &amp; Realise<\/h3>\n\n\t\n\t\n\t\t<p><strong>Deeper, More Meaningful Relationships<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Once all the listening posts are set up for your customers and you have gained an understanding of who they are and what they need and expect, it\u2019s time to take action by making meaningful improvements and\/or creating entirely new experiences in order to retain<\/span><span style=\"font-weight: 400\"> your customers in an ever evolving market. <\/span><span style=\"font-weight: 400\">Success can only be attained when brands move beyond metrics and toward listening to the moments that matter most to customers, understanding who they are, using the intelligence gathered\u00a0 to make transformational improvements, and realising those improvements\u2019 impact on the business.<\/span><\/p>\n<p><span style=\"text-decoration: underline\"><strong><br \/>\nSPEAKERS:<\/strong><\/span><\/p>\n<p><strong>Joshua Sorene &#8211; <\/strong>Head of Insight Analytics, HSBC<\/p>\n<p><strong>Nancy Sloan<\/strong> &#8211; Insight Manager<\/p>\n<p><strong>Henriette Brakelmann<\/strong> &#8211; Senior Consultant, MSR Consulting<\/p>\n<p><strong>Christine Hemphill &#8211;<\/strong> Founder &amp; Managing Director, Open Inclusion<\/p>\n<p><strong>Josh Wintersgill<\/strong> &#8211; Open Inclusion<\/p>\n<p><strong>Juliette Burton<\/strong> &#8211; Comedian, Writer, Mental Health Charity Ambassador<\/p>\n<p><strong>Steph Cutler<\/strong> &#8211; Founder, Making Lemonade<\/p>\n<p><strong>Dennis Syrkowksi &#8211; <\/strong>Consumer Insights Manager, Toyota<\/p>\n<p><strong>Matthias von Alten &#8211; <\/strong>Vice President, Publicis<\/p>\n<p><strong>Peter Lavers &#8211; <\/strong>Dirctor, Customer Attuned<\/p>\n<p><strong>Chris Travell &#8211;<\/strong> Director Customer Success Automotive, InMoment<\/p>\n<p><strong>Anthony Wright &#8211;<\/strong> Senior Director, InMoment<\/p>\n<p><strong>Angie Devall &#8211;<\/strong> Vice President Global Customer Success Director, InMoment<\/p>\n<p>&nbsp;<\/p>\n\n\t\n\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\n\t\t<div class=\"container display-flex\">\n\n\t\t<\/div>\n\t<\/section>\n\n\n<section id=\"block-609a7b5b391c6\" class=\"content-block emphasis-text-block alignfull has-background color-as-background background-orca\" style=\"\">\n\t\t<div class=\"container\">\n\n\t\t\t\n\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-albatross\">Not sure yet? Want to find out more?<\/h5>\n\t\t\t\n\t\t\t\n\t\t\t\t<h2 class=\"heading-color-albatross\">\n\n\t\t\t\t\tDownload our event brochure here (this will be updated on a regular basis)\n\t\t\t\t<\/h2>\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t<a class=\"button ghost link-color-albatross\" href=\"https:\/\/lp.inmoment.com\/rs\/645-JLQ-943\/images\/XF_Agenda_Flyer%28v3%29.pdf\"><span>DOWNLOAD <\/span><\/a>\n\n\t\t\t\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n<section id=\"block-607edb0c07bba\" class=\"content-block pull-quote-block alignfull quote-layout alignwide has-background color-as-background background-great-white\" style=\"\">\t\t<div class=\"grid container\">\n\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"col col-md col-align-middle quote-content col-9\t\t\t\t\t\t\">\n\t\t\t\t\t\t\t\t\t<div class=\"quote-text  color-dory\">\n\t\t\t\t\t\t<p>&#8220;Measuring Doesn&#8217;t Make You Taller&#8221;<\/p>\n\t\t\t\t\t<\/div><!-- .quote-text -->\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"quote-attribution \">Stephan Thun, President &amp; Managing Director EMEA<\/p>\n\t\t\t\t\n\t\t\t<\/div><!-- .quote-content -->\n\n\t\t<\/div><!-- .container -->\n\t<\/section><!-- .pull-quote-block -->\n\n\n<section id=\"block-6059f72037784\" class=\"content-block big-screenshot-block big-screenshot-block-top alignfull has-background color-as-background background-albatross\" style=\"\">\t\t<style scoped>\n\t\t\t#block-6059f72037784 {\n\t\t\t\tmargin-top: 0px;\n\t\t\t}\n\n\t\t\t@media (max-width: 1200px) {\n\t\t\t\t#block-6059f72037784 {\n\t\t\t\t\tmargin-top: 0px;\n\t\t\t\t}\n\t\t\t}\n\t\t<\/style>\n\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"big-screenshot-block-image\">\n\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Goverment-icon-1.svg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"big-screenshot-block-content-wrap\">\n\t\t\t\t\t\t\t\t\t<h5 class=\"big-screenshot-block-eyebrow eyebrow-heading-style- color-kelp\">NETWORK WITH 300+ CX PEERS<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"big-screenshot-block-heading color-dory\">Learn from leading international brands and industry experts<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"big-screenshot-block-content color-dory\">Are you a CX or EX professional or do you want to become one? If customer satisfaction or employee satisfaction is at the heart of your business, then the XI Forum is a must-attend event for you. Speaking to like minded professionals &#8211; no matter which industry &#8211; is invaluable.  Share ideas, challenges and success stories and expand your network with contacts that will truly make a difference.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n<section id=\"block-6059f84937786\" class=\"content-block emphasis-text-block alignfull has-background color-as-background background-orca\" style=\"\">\n\t\t<div class=\"container\">\n\n\t\t\t\n\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-albatross\"><\/h5>\n\t\t\t\n\t\t\t\n\t\t\t\t<h2 class=\"heading-color-albatross\">\n\n\t\t\t\t\tDON&#039;T MISS OUT\n\t\t\t\t<\/h2>\n\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"color-albatross\"><p><span style=\"font-weight: 400\">Learn how to focus on delivering business outcomes through your CX programme and answer your most pressing questions to leverage increased business results through improved experiences for your customers and employees.<\/span><\/p>\n<\/div>\n\n\t\t\t\n\t\t\t\n\t\t\t\t<a class=\"button ghost link-color-albatross\" href=\"https:\/\/inmoment.zoom.us\/webinar\/register\/WN__oE6pDwCTeW9kJkQju19oQ\" target=\"_blank\" rel=\"noopener\"><span>REGISTER HERE<\/span><\/a>\n\n\t\t\t\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n\n<figure class=\"wp-block-image alignfull size-large\"><img decoding=\"async\" width=\"612\" height=\"226\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/05\/XF-Flyer-05.svg\" alt=\"\" class=\"wp-image-23425\"\/><\/figure>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"event_type":[],"class_list":["post-18180","event","type-event","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/event\/18180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/event"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/event\/18180\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=18180"}],"wp:term":[{"taxonomy":"event_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/event_type?post=18180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}