{"id":61097,"date":"2023-08-03T07:19:32","date_gmt":"2023-08-03T13:19:32","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=event&#038;p=61097"},"modified":"2023-09-12T02:04:47","modified_gmt":"2023-09-12T08:04:47","slug":"insurance-experience-exchange-state-of-cx","status":"publish","type":"event","link":"https:\/\/inmoment.com\/en-gb\/event\/insurance-experience-exchange-state-of-cx\/","title":{"rendered":"Who is the CX Leader in Insurance? &#8211; Experience Exchange"},"content":{"rendered":"<section id=\"block-8fa937b20addf9058168b2f72db81c60\" class=\"content-block gated-featured-asset-block gated-feature-asset-block-left alignfull no-background\" style=\"\">\n\t\t<div class=\"gated-featured-asset-block-inner\">\n\t\t\t\t\t\t<div class=\"gated-featured-asset-block-form button-\" >\n\t\t\t\t\t\t\t\t\t<h3 class=\"color-albatross\">Register Here<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<script>console.log('');<\/script><script>console.log('61097');<\/script>\t\t<form id=\"mktoForm_357\" class=\"form-dark\"><\/form>\n\t\t<script>\n\t\t\t\/\/ Function to get UTM parameters from local storage\n\t\t\tfunction getUTMParams() {\n\t\t\t\tvar storageData = localStorage.getItem('utm_params');\n\t\t\t\tif (storageData) {\n\t\t\t\t\tstorageData = JSON.parse(storageData);\n\t\t\t\t\tvar currentDate = new Date().getTime();\n\t\t\t\t\tif (currentDate <= storageData.expiration) {\n\t\t\t\t\treturn storageData.data;\n\t\t\t\t\t}\n\t\t\t\t}\n\t\t\t\treturn {};\n\t\t\t}\n\t\t\tif (undefined !== MktoForms2) {\n\n\t\t\t\tMktoForms2.setOptions({\n\t\t\t\t\tformXDPath:\"\/rs\/645-JLQ-943\/images\/marketo-xdframe-relative.html\"\n\t\t\t\t});\n\n\t\t\t\t\/\/ Load the form.\n\t\t\t\tMktoForms2.loadForm(\"\/\/lp.inmoment.com\", \"645-JLQ-943\", 357, function(form) {\n\t\t\t\t\tconsole.log('https:\/\/inmoment.com\/en-gb\/thank-you\/?type=event&#038;asset=61097');\n\t\t\t\t\tconsole.log('dynamic url option');\n\n\t\t\t\t\t\/\/ Add display: block to all mktoFormRows if the Email field is focused on\n\t\t\t\t\t\/\/ (they'll remain opacity: 0; max-height: 0; until after the email is scrubbed against the ZoomInfo database)\n\t\t\t\t\t\/\/ All rows except Email and Country are hidden to prevent the jerkiness on page load when they appear and suddenly disappear\n\n\t\t\t\t\t\/\/ var emailElement = document.querySelector(\"#Email\");\n\t\t\t\t\t\/\/ var formRowElements = document.querySelectorAll(\".mktoFormRow\");\n\n\t\t\t\t\t\/\/ function handleEmailEvent() {\n\t\t\t\t\t\/\/ \tformRowElements.forEach(function(formRowElement) {\n\t\t\t\t\t\/\/ \t\tvar emailChild = formRowElement.querySelector(\"#Email\");\n\t\t\t\t\t\/\/ \t\tvar countryChild = formRowElement.querySelector(\"#Country\");\n\n\t\t\t\t\t\/\/ \t\tif (!emailChild) {\n\t\t\t\t\t\/\/ \t\t\tif (!countryChild) {\n\t\t\t\t\t\/\/ \t\t\t\tformRowElement.style.display = \"block\";\n\t\t\t\t\t\/\/ \t\t\t}\n\t\t\t\t\t\/\/ \t\t}\n\t\t\t\t\t\/\/ \t});\n\t\t\t\t\t\/\/ }\n\n\t\t\t\t\t\/\/ if (document.documentElement.lang === \"en-US\") {\n\t\t\t\t\t\/\/ \t\/\/ Check if it's a form for Experience Icons or Partner Request\n\t\t\t\t\t\/\/ \tvar parentFormID = emailElement.closest(\"form\").id;\n\t\t\t\t\t\/\/ \tif (parentFormID !== \"mktoForm_726\") {\n\t\t\t\t\t\/\/ \t\tif (parentFormID !== \"mktoForm_986\") {\n\t\t\t\t\t\/\/ \t\t\tif (parentFormID !== \"mktoForm_1225\") {\n\t\t\t\t\t\/\/ \t\t\t\tif (parentFormID !== \"mktoForm_1226\") {\n\t\t\t\t\t\/\/ \t\t\t\t\temailElement.addEventListener(\"focus\", handleEmailEvent);\n\t\t\t\t\t\/\/ \t\t\t\t\temailElement.addEventListener(\"click\", handleEmailEvent);\n\t\t\t\t\t\/\/ \t\t\t\t\temailElement.addEventListener(\"keydown\", handleEmailEvent);\n\t\t\t\t\t\/\/ \t\t\t\t}\n\t\t\t\t\t\/\/ \t\t\t}\n\t\t\t\t\t\/\/ \t\t}\n\t\t\t\t\t\/\/ \t}\n\t\t\t\t\t\/\/ }\n\n\n\t\t\t\t\tvar thankYouUrl = 'https:\/\/inmoment.com\/en-gb\/thank-you\/?type=event&#038;asset=61097';\n\n\t\t\t\t\tvar baseURL = 'https:\/\/inmoment.com\/en-gb\/thank-you\/?';\n\t\t\t\t\tvar data = {\"type\":\"event\",\"asset\":61097};\n\n\t\t\t\t\t\/\/ Create an array of key-value pairs from the data object\n\t\t\t\t\tvar params = Object.entries(data);\n\n\t\t\t\t\t\/\/ Construct the query string by joining the key-value pairs\n\t\t\t\t\tvar queryString = params.map(([key, value]) => `${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\t\t\t\t\t\/\/ Combine the base URL with the query string\n\t\t\t\t\tvar finalThankyouURL = `${baseURL}${queryString}`;\n\n\t\t\t\t\tconsole.log(finalThankyouURL);\n\n\n\t\t\t\t\tvar lastDownloadedAssetValue = '2023.09.14 - Insurance Experience Exchange - State of CX';\n\t\t\t\t\tvar formType = 'event';\n\n\t\t\t\t\t\/\/ Populate hidden fields\n\t\t\t\t\tif(formType != 'contact'){\n\t\t\t\t\t\t\/\/ form.vals({ \"Last_Downloaded_Asset__c\": '2023.09.14 - Insurance Experience Exchange - State of CX'});\n\t\t\t\t\t\tconsole.log('2023.09.14 - Insurance Experience Exchange - State of CX');\n\t\t\t\t\t\tif(lastDownloadedAssetValue) {\n\t\t\t\t\t\t\tform.vals({ \"Last_Downloaded_Asset__c\": lastDownloadedAssetValue });\n\t\t\t\t\t\t\tconsole.log(lastDownloadedAssetValue);\n\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\tvar fallbackLastDownloadedAsset = document.title + '(' + formType + ')';\n\t\t\t\t\t\t\tform.vals({ \"Last_Downloaded_Asset__c\": fallbackLastDownloadedAsset });\n\t\t\t\t\t\t\tconsole.log(fallbackLastDownloadedAsset);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t} else {\n\t\t\t\t\t\tconsole.log('contact form');\n\t\t\t\t\t}\n\t\t\t\t\t\/\/ var lastDownloadedAsset = (document.title + '(2023.09.14 - Insurance Experience Exchange - State of CX)');\n\t\t\t\t\t\/\/ console.log(lastDownloadedAsset);\n\t\t\t\t\t\/\/ form.vals({ \"Last_Downloaded_Asset__c\": lastDownloadedAsset});\n\n\t\t\t\t\tvar invalidEmailDomains = ['@gmail.','@yahoo.','@hotmail.','@live.','@aol.','@outlook.','@qq.','@comcast.','@icloud.', '@ctpagent.', '@wesolvecx.', '@mailinator.']\n\n\t\t\t\t\t\/\/ function to check if email qualifies as business email\n\t\t\t\t\tvar isBusinessEmail = function(email) {\n\t\t\t\t\t\tfor(var i=0; 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Source: https:\/\/jsfiddle.net\/sanford\/9wvf0zjz\/\n\t\t\t\tMktoForms2.whenReady(function (form) {\n\n\t\t\t\t\t\/\/ ****** This was used for injecting UTM Parameters into the form\n\t\t\t\t\t\/\/ \/\/ Get UTM parameters from local storage\n\t\t\t\t\t\/\/ var utmParams = getUTMParams();\n\n\t\t\t\t\t\/\/ \/\/ Define field names and create JSON object\n\t\t\t\t\t\/\/ var utm_fieldNames = {\n\t\t\t\t\t\/\/ 'PPC_Content__c': utmParams.utm_content || '',\n\t\t\t\t\t\/\/ 'PPC_Keyword__c': utmParams.utm_term || '',\n\t\t\t\t\t\/\/ 'PPC_Medium__c': utmParams.utm_medium || '',\n\t\t\t\t\t\/\/ 'PPC_Source__c': utmParams.utm_source || '',\n\t\t\t\t\t\/\/ 'PPC_Campaign__c': utmParams.utm_campaign || ''\n\t\t\t\t\t\/\/ };\n\n\t\t\t\t\t\/\/ \/\/ Output the JSON object\n\t\t\t\t\t\/\/ console.log(JSON.stringify(utm_fieldNames));\n\t\t\t\t\t\/\/ form.vals(utm_fieldNames);\n\t\t\t\t\t\/\/ ********* end of UTM Parameter to form\n\n\n\t\t\t\t\tvar formEl = form.getFormElem()[0];\n\n\t\t\t\t\t\/\/ Remove element styles from root and children (may want to disable this while debugging)\n\t\t\t\t\tfor (var elsWithStyles = document.querySelectorAll('#' + formEl.id + ', #' + formEl.id + ' [style]'), i = 0, imax = elsWithStyles.length; i < imax; i++) {\n\t\t\t\t\t\telsWithStyles[i].removeAttribute('style');\n\t\t\t\t\t}\n\n\t\t\t\t\t\/\/ Disable all Marketo-sourced stylesheets\n\t\t\t\t\tfor (var styleSheets = document.styleSheets, i = 0, imax = styleSheets.length; i < imax; i++) {\n\t\t\t\t\t\tvar ssLoc = document.createElement('A');\n\t\t\t\t\t\tssLoc.href = styleSheets[i].href;\n\n\t\t\t\t\t\tif ((ssLoc.hostname.search(\/\\lp\\.inmoment\\.com$\/) !== -1) \/\/ External STYLEs\n\t\t\t\t\t\t||\n\t\t\t\t\t\t((styleSheets[i].ownerNode || styleSheets[i].owningElement).parentNode == formEl)) { \/\/ Inline STYLEs within FORM tag\n\t\t\t\t\t\t\tstyleSheets[i].disabled = true;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\t\t\t\t}).onFormRender(function (form){\n\t\t\t\t\t\/\/ Add a class to Labels when input is focus\n\t\t\t\t\tvar input = jQuery( '.mktoForm input, .mktoForm select, .mktoForm textarea' );\n\n\t\t\t\t\tinput.focus( function() {\n\t\t\t\t\t\tjQuery( \"label[for='\" + this.id + \"']\" ).addClass( 'labelfocus' );\n\t\t\t\t\t\tconsole.log(this.id);\n\t\t\t\t\t} ).blur( function() {\n\t\t\t\t\t\tif( !jQuery(this).val() ) {\n\t\t\t\t\t\t\tjQuery( \"label[for='\" + this.id + \"']\" ).removeClass( 'labelfocus' );\n\t\t\t\t\t\t}\n\t\t\t\t\t} );\n\t\t\t\t});\n\t\t\t}\n\t\t<\/script>\n\t \t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t<div class=\"gated-featured-asset-block-text\">\n\t\t\t\t\t\t\t\t\t<h5 class=\"gated-featured-asset-block-eyebrow eyebrow-heading-style- \">Experience Exchange<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"gated-featured-asset-block-heading \">Who is the CX Leader in Insurance?<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"gated-featured-asset-block-text-content \">\n\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Date: 14 September 2023<\/span><\/p>\n<p><span style=\"font-weight: 400\">Time: 2:00 pm &#8211; 2:45 pm BST<\/span><\/p>\n<p><span style=\"font-weight: 400\">Virtual<\/span><\/p>\n<h4><span style=\"font-weight: 400\"><a href=\"https:\/\/inmoment.com\/partners\/bain-npsx\/\">NPSx by Bain &amp; Company<\/a> and InMoment recently released the State of CX: UK Consumer Trends Report, an in-depth analysis of customer perceptions on brand experiences across multiple industries, including insurance.<\/span><\/h4>\n<p><span style=\"font-weight: 400\">Based on responses from over 32,000 consumers, we have uncovered invaluable insights that reveal how certain brands are performing in the insurance sector. We discovered that UK insurance brands, on average, achieved an NPS of +14. But what&#8217;s even more intriguing is the diverse spectrum between the CX leaders and laggards.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Join <a href=\"https:\/\/www.linkedin.com\/in\/derekeccleston?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAGwfAoBOdlBS0fzJqJC1v2iMsFCWGTUPBg&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B7jO3FVObTZy7ohrTcmNERg%3D%3D\" target=\"_blank\" rel=\"noopener\">Derek Eccleston, XI Advisor at InMoment<\/a> and <a href=\"https:\/\/www.linkedin.com\/in\/paul-smith-416677b?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAIOYJIBBpL76ParV2bAAwXn2PDC4JryoQQ&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3Bc6WVnjeHS0uDTAcbg%2Bmu0Q%3D%3D\" target=\"_blank\" rel=\"noopener\">Paul Smith, Global Marketing Director at NPSx<\/a> by Bain &amp; Company, at our exclusive virtual Experience Exchange to delve into the secrets of CX leaders and the key NPS drivers that propel them to the top of the leaderboard!<\/span><\/p>\n<p><span style=\"font-weight: 400\">At the Experience Exchange, we will:<\/span><\/p>\n<ul>\n<li><b>Uncover CX Leader Strategies<\/b><span style=\"font-weight: 400\">: Learn how the top-performing brands in the insurance sector achieved such exceptional NPS scores. Discover strategies they leverage to create outstanding customer experiences.<\/span><\/li>\n<li><b>Explore CX Leaders Outside of the Insurance Industry: <\/b><span style=\"font-weight: 400\">Discover what leaders in other verticals are doing to stay competitive and deliver excellent customer experience.<\/span><\/li>\n<li><b>Open Discussion on Industry Trends: <\/b><span style=\"font-weight: 400\">Engage in an open discussion with industry experts and participants to gain deeper insights into the current state of the insurance sector. Explore emerging trends and challenges and understand how CX leaders stay ahead of the curve.<\/span><\/li>\n<li><b>Identify Opportunities for Improvement:<\/b><span style=\"font-weight: 400\"> Find out where your brand stands compared to the CX leaders and understand the areas that require improvement. Gain actionable takeaways to elevate your CX game and be part of the top 5 brands in the industry.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Places for this exclusive event are limited, so we encourage you to sign up soon to secure your spot among industry leaders and professionals.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Don&#8217;t miss this fantastic opportunity to learn from the best and boost your brand&#8217;s CX performance.<\/span><\/p>\n<p><b>Why should you sign up?<\/b><\/p>\n<p><span style=\"font-weight: 400\">Anyone that attends this session will:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gain access to exclusive study findings and discover your position within the study results<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Learn about best practices in elevating CX in the insurance industry\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Join a tightly-knit CX Community for networking and collaboration<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Access vertical-specific data in Spotlight<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Receive a complimentary ticket to the <a href=\"https:\/\/inmoment.com\/en-gb\/event\/xi-forum-europe-2023-the-leading-cx-conference-in-london\/\">XI Forum event in London<\/a> in October<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Register now and mark your calendar for this enriching Experience Exchange!<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/section>\n\n","protected":false},"featured_media":61098,"template":"","meta":{"_acf_changed":false,"footnotes":""},"event_type":[],"class_list":["post-61097","event","type-event","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/event\/61097","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/event"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/event\/61097\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/61098"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=61097"}],"wp:term":[{"taxonomy":"event_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/event_type?post=61097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}