{"id":16047,"date":"2020-12-16T20:05:45","date_gmt":"2020-12-16T20:05:45","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=lp&#038;p=16047"},"modified":"2021-10-21T14:05:36","modified_gmt":"2021-10-21T14:05:36","slug":"xi-take-dsv","status":"publish","type":"lp","link":"https:\/\/inmoment.com\/en-gb\/lp\/xi-take-dsv\/","title":{"rendered":"XI Take: Improving Customer Retention with DSV"},"content":{"rendered":"\n<div style=\"margin-top:80px;\"><\/div>\n\n\n\n<a href=\"https:\/\/inmoment.com\/resources\/\" class=\"button cta backlink color-tsunami\">\n\t\t\t<span>\n\t\t\t\tBack to Resources\t\t\t<\/span>\n\t\t<\/a>\n&nbsp;\n<hr style=\"margin-top:20px;\">\n\n\n\n<div style=\"margin-top:40px;\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5>\u00a0<\/h5>\n<h3><span style=\"color: #003cb3;\">XI Take: Improving Customer Retention with DSV<\/span><\/h3>\n<p>DSV is one of the Top 5 leading transportation and logistics providers in the world. To stand out in a competitive industry they needed a global partner who could tap into their customers\u2019 experiences across 45 countries.<\/p>\n<p>Improving experiences is key for DSV to retain customers and it is part of their global strategy. Working in partnership with InMoment, DSV has built a foundation to automate and scale customer experience initiatives to allow continuous improvement across the countries they operate in.<\/p>\n<p>Watch this video to hear from Anders Norman, Senior Director of Customer Experience and CRM, as he explains how DSV is able to analyse not only scores but customer behaviors and the stories behind the scores with InMoment\u2019s Experience Intelligence(\u2122) (XI) Platform.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/491297975?dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16047","lp","type-lp","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/lp\/16047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/lp"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/lp"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/lp\/16047\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=16047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}