{"id":18602,"date":"2021-04-07T12:03:49","date_gmt":"2021-04-07T12:03:49","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=lp&p=18602"},"modified":"2021-10-21T13:20:37","modified_gmt":"2021-10-21T13:20:37","slug":"xi-expert-take-how-to-win-with-experience-improvement-in-your-marketplace","status":"publish","type":"lp","link":"https:\/\/inmoment.com\/en-gb\/lp\/xi-expert-take-how-to-win-with-experience-improvement-in-your-marketplace\/","title":{"rendered":"XI Expert Take: How to Win with Experience Improvement in Your Marketplace"},"content":{"rendered":"\n
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XI Expert Take: How to Win with Experience Improvement in Your Marketplace<\/h3>\n

Many customer experience (CX) initiatives set out to answer a pivotal question: \u201chow are we doing?\u201d And it\u2019s true, customer and employee feedback can give you the answer, but in order to get a holistic understanding of how your brand is delivering on experience, you also need to know how your competitors are doing. That\u2019s where experience benchmarking comes in.<\/p>\n

In this episode of InMoment\u2019s \u201cXI Expert Take\u201d series, InMoment\u2019s Vice President of Customer Experience Consulting and Insights Jeremy Griffiths talks you through:<\/p>\n

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  • Why benchmarking studies are so vital to your business<\/li>\n
  • What you should consider when designing a benchmarking study<\/li>\n
  • What pitfalls you should avoid and the keys you need for success<\/li>\n
  • What you need to do to get started with your own benchmarking initiatives<\/li>\n<\/ul>\n

    Watch now to learn more!<\/p>\n<\/div>\n\n\n\n

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