{"id":94525,"date":"2025-07-30T10:44:51","date_gmt":"2025-07-30T16:44:51","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=lp&#038;p=94525"},"modified":"2025-08-19T09:02:37","modified_gmt":"2025-08-19T15:02:37","slug":"get-stuck-in-the-workshops-making-hx-forum-europe-2025-unmissable","status":"publish","type":"lp","link":"https:\/\/inmoment.com\/en-gb\/lp\/get-stuck-in-the-workshops-making-hx-forum-europe-2025-unmissable\/","title":{"rendered":"Get Stuck In: The Workshops Making HX Forum Europe 2025 Unmissable"},"content":{"rendered":"\n<style>\n.border-pink {\nborder-color: #EBA3FF;\n}\n.bg-pink {\nbackground-color: #EBA3FF;\n}\n.bg-pink-light {\nbackground-color: rgba(227, 141, 252, 0.13);\n}\n.st-grid img.-mt-20 {\nwidth: 75%;\n}\n.st-grid .bg-albatross {\nbackground-color: transparent;\n}\nbody.gated-lock-screen .hs-form-sticky-wrap {\nz-index: 100;\n}\n.hero-header {\nheight: 80vh;\n}\n#hero-sub {\nfont-size: 40px;\nline-height: 1.05em;\n}\n@media (max-width: 768px) {\n.sec-head {\ndisplay: none;}\n\n}\n@media (min-width: 768px) {\n#main-content {\nmargin-left: 4rem;\nmargin-right: 4rem;\n}\n.mt-\\[-24\\] {\nmargin-top: -6rem;\n}\n}\n@media (max-width: 1024px) {\n.hero-header {\npadding:0;\n}\n.hero-header h1 {\nfont-size: 36px;\n}\n#hero-sub {\nfont-size: 24px;\n}\n}\n.hero-header > div > .container {\n    height: 100%;\n    position: absolute;\n    width: 100%;\n    padding: 0;\n}\n.hero-header h1 {\n\ntext-transform: uppercase;\n}\n.set-low {\nbottom: 4rem;\n}\n.mt-\\[-16\\] {\nmargin-top: -4rem;\n}\n\n\n.sticky:not(.sec-head) {\ntop: calc(8rem + var(--header-height));\n\n}\n.sticky {\ntop: calc(1rem + var(--header-height));\n}\n.container > .is-layout-flex {\ncolumn-gap: 4rem;\n}\n.sec-head\n  {\n    overflow-x: clip;\nz-index: 40;\nborder-bottom-left-radius: 0px;\nborder-bottom-right-radius: 0px;\ntext-transform: uppercase;\n}\n\n.sec-head .wp-block-columns {\n    row-gap: 0;\n\n\n}\n.border-y-0 {\nborder-top-width: 0px;\nborder-bottom-width: 0px\n}\n\n#sticky-progress-bar {\n    position: absolute;\n    top: 100%;\n    left: -1rem;\n    width: 0%;\n    height: 6px;\n    z-index: 10;\nborder-bottom-left-radius: 4px;\nborder-bottom-right-radius: 4px;\n\n}\n.single-col .md\\:grid-cols-3 {\ncolumn-count: 1;\ngrid-template-columns: repeat(1, minmax(0, 1fr));}\n<\/style>\n\n\n\n<section id=\"section-block_8e04620dcbdd8a8b2ce84c0bb1c86363\" class=\"block-section bg-albatross  bg-no-repeat bg-cover bg-center bg-no-repeat  alignfull\"\n    style=\"background-image:url(https:\/\/inmoment.com\/wp-content\/uploads\/2025\/01\/Hero-Image.png); background-blend-mode:normal\">\n\n    <div class=\"py-36\">\n\n        <div class=\"container\">\n\n            \n\n<figure class=\"wp-block-image size-medium mb-4\"><img decoding=\"async\" width=\"300\" height=\"54\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/05\/HXForum-eyebrow-300x54.png\" alt=\"\" class=\"wp-image-93710\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/05\/HXForum-eyebrow-300x54.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/05\/HXForum-eyebrow.png 454w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<h1 class=\"wp-block-heading md:w-3\/4 mb-0 has-orca-color has-text-color has-link-color wp-elements-9b1916a1c56bc617787dfce6276d348f\">Get Stuck In: The Workshops Making HX Forum Europe 2025 Unmissable<\/h1>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<section id=\"sec-head\" class=\"block-section sec-head m-4 px-4 rounded relative sticky bg-betta   bg-cover bg-center bg-no-repeat  default\"\n    style=\" \">\n\n    <div class=\"py-0\">\n\n        <div class=\"container\">\n\n            \n\n<div class=\"wp-block-columns py-2 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1291\" height=\"372\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/07\/InMoment_PG_Forsta-white.png\" alt=\"\" class=\"wp-image-94569\" style=\"width:auto;height:36px\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/07\/InMoment_PG_Forsta-white.png 1291w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/07\/InMoment_PG_Forsta-white-300x86.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/07\/InMoment_PG_Forsta-white-1024x295.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/07\/InMoment_PG_Forsta-white-768x221.png 768w\" sizes=\"auto, (max-width: 1291px) 100vw, 1291px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center double-header has-albatross-color has-text-color has-link-color wp-elements-6ee3b3a0c52304140c934c529fb22ac7\" style=\"font-size:12px\"><strong>HX FORUM EUROPE 2025<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center has-albatross-color has-text-color has-link-color wp-elements-c2d9704f760e451ddb2ff9abb5de4bca\" style=\"font-size:12px\"><strong><a href=\"https:\/\/inmoment.com\/en-gb\/event\/xi-forum-europe-2025\/#signup\">Register &nbsp; <svg width=\"18\" height=\"12\" viewBox=\"0 0 18 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M16.7676 6.70117L12.252 11.2168C11.9199 11.5488 11.4219 11.5488 11.123 11.2168C10.791 10.918 10.791 10.4199 11.123 10.0879L14.2773 6.93359H0.796875C0.332031 6.93359 0 6.60156 0 6.13672C0 5.70508 0.332031 5.33984 0.796875 5.33984H14.2773L11.123 2.18555C10.791 1.88672 10.791 1.38867 11.123 1.05664C11.4219 0.757812 11.9199 0.757812 12.252 1.05664L16.7676 5.60547C17.0664 5.9043 17.0664 6.40234 16.7676 6.70117Z\" fill=\"#FFFFFF\"><\/path><\/svg><\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"sticky-progress-bar\" class=\"bg-pink\"><\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<section id=\"main-content\" class=\"block-section bg-transparent   bg-cover bg-center bg-no-repeat  default\"\n    style=\" \">\n\n    <div class=\"py-16\">\n\n        <div class=\"container\">\n\n            \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>HX Forum Europe 2025 isn\u2019t about sitting in a room while someone talks at you. It\u2019s about getting stuck in. Solving real customer experience (CX) challenges. And walking away with practical solutions\u2014not just inspiration.<\/p>\n\n\n\n<p>This year\u2019s breakout workshops are designed for action. Whether you&#8217;re wrestling with how to embed customer centricity across your organisation, struggling to turn feedback into results, or trying to unlock the true value of your contact centre\u2014these sessions are for you.<\/p>\n\n\n\n<p>Each workshop is built to be collaborative, hands-on, and high-impact. You\u2019ll learn from industry leaders and CX experts who aren&#8217;t just there to present\u2014they\u2019re there to guide, question, and help you figure out what\u2019s next for your business.<\/p>\n\n\n\n<p>Which workshop will help you make the biggest impact? Let\u2019s find out.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer lg:hidden block\"><\/div>\n\n\n\n<div class=\"wp-block-columns mb-16 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n\n<section id=\"block_6b6ec44e7648148872167d42289ae076\" class=\" sticky single-col border border-solid border-pink\" style=\" \">\n\n\t<div class=\"st-grid grid-cols-1 md:grid-cols-3 columns-3 gap-6\"><div class=\"col px-6 pb-12 mb-24 bg-albatross rounded-lg has-orca-color has-text-color flex content-end\"><div class=\"self-end\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/07\/hx-bristowe.png\" alt=\"\" width=\"379\" height=\"349\" class=\"-mt-20\" \/><h3 class=\"mb-0\">Claire Bristowe&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/claire-bristowe-ccxp-102026135\/\" target=\"_blank\" class=\"color-tsunami align-top\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/12\/linkedin-fontawesome.png\" alt=\"LinkedIn icon\" class=\"w-6 -translate-y-1\" width=\"20\" height=\"20\" \/><\/a><\/h3><p>Connecting with Customers Programme Manager at Aegon<\/p>\n<\/div><\/div><\/div><\/section><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Customer Centricity with Aegon<\/h2>\n\n\n\n<p>What does customer centricity really mean in practice? And how do you get the whole business\u2014yes, even the finance and legal teams\u2014on board?<\/p>\n\n\n\n<p>This interactive session is all about demystifying customer centricity. Claire will share how Aegon has made CX relevant to every team, not just the front line. You&#8217;ll take part in live activities and real-world challenges that mirror the internal shifts needed to build a genuinely customer-first mindset.<\/p>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile gap-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\">\n<svg width=\"20\" height=\"14\" viewBox=\"0 0 20 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M10 9C11.1046 9 12 8.10457 12 7C12 5.89543 11.1046 5 10 5C8.89544 5 8.00001 5.89543 8.00001 7C8.00001 8.10457 8.89544 9 10 9Z\" fill=\"#8B3CE6\"\/>\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0.457764 7.00004C1.73202 2.94291 5.52232 0 9.99997 0C14.4776 0 18.2679 2.94288 19.5422 6.99996C18.2679 11.0571 14.4776 14 9.99995 14C5.52232 14 1.73204 11.0571 0.457764 7.00004ZM14 7C14 9.20914 12.2091 11 10 11C7.79087 11 6.00001 9.20914 6.00001 7C6.00001 4.79086 7.79087 3 10 3C12.2091 3 14 4.79086 14 7Z\" fill=\"#8B3CE6\"\/>\n<\/svg>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Why it matters<\/strong>:<br>Many organisations say they\u2019re customer-centric\u2014but struggle to make it stick beyond the CX team. This workshop helps you explore the cultural, structural, and emotional barriers that get in the way\u2014and how to overcome them. You\u2019ll leave with tools to rally your organisation around a shared CX purpose.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile gap-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\">\n<svg width=\"14\" height=\"16\" viewBox=\"0 0 14 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M7.00003 0C3.68632 0 1.00003 2.68629 1.00003 6V9.58579L0.292922 10.2929C0.00692448 10.5789 -0.0786313 11.009 0.0761497 11.3827C0.230931 11.7564 0.595567 12 1.00003 12H13C13.4045 12 13.7691 11.7564 13.9239 11.3827C14.0787 11.009 13.9931 10.5789 13.7071 10.2929L13 9.58579V6C13 2.68629 10.3137 0 7.00003 0Z\" fill=\"#8B3CE6\"\/>\n<path d=\"M7 16C5.34315 16 4 14.6569 4 13H10C10 14.6569 8.65685 16 7 16Z\" fill=\"#8B3CE6\"\/>\n<\/svg>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Bonus:<\/strong> Hear what other companies are doing, where they\u2019re struggling, and how they&#8217;re moving forward\u2014so you don\u2019t have to reinvent the wheel.<br><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile gap-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\">\n<svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 16C12.4183 16 16 12.4183 16 8C16 3.58172 12.4183 0 8 0C3.58172 0 0 3.58172 0 8C0 12.4183 3.58172 16 8 16ZM9 5C9 4.44772 8.55228 4 8 4C7.44772 4 7 4.44772 7 5V7H5C4.44772 7 4 7.44771 4 8C4 8.55228 4.44772 9 5 9H7V11C7 11.5523 7.44772 12 8 12C8.55228 12 9 11.5523 9 11V9H11C11.5523 9 12 8.55228 12 8C12 7.44772 11.5523 7 11 7H9V5Z\" fill=\"#8B3CE6\"\/>\n<\/svg>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Want a preview?<\/strong> <a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/designing-experiences-that-stick-aegons-cx-journey\/id1673514240?i=1000708404048\" target=\"_blank\" rel=\"noopener\">Listen to Aegon\u2019s podcast on customer centricity<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns mb-16 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n\n<section id=\"block_83e40df3be276ce869f16cb9c2d25297\" class=\" rounded-xl sticky single-col border border-solid border-pink\" style=\" \">\n\n\t<div class=\"st-grid grid-cols-1 md:grid-cols-3 columns-3 gap-6\"><div class=\"col px-6 pb-12 mb-24 bg-albatross rounded-lg has-orca-color has-text-color flex content-end\"><div class=\"self-end\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/07\/hx-williams.png\" alt=\"\" width=\"362\" height=\"360\" class=\"-mt-20\" \/><h3 class=\"mb-0\">Luke Williams&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/lukewilliamscx\/\" target=\"_blank\" class=\"color-tsunami align-top\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/12\/linkedin-fontawesome.png\" alt=\"LinkedIn icon\" class=\"w-6 -translate-y-1\" width=\"20\" height=\"20\" \/><\/a><\/h3><p>Chief CX Officer, PG Forsta<\/p>\n<\/div><\/div><\/div><\/section><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Designing CX That Delivers with Press Ganey Forsta<\/h2>\n\n\n\n<p>You\u2019ve got data. You\u2019ve got feedback. But how do you turn that into action that actually moves the needle?<\/p>\n\n\n\n<p>In this practical session, Luke will guide you through his &#8220;Four Voices&#8221; framework\u2014helping you connect what customers say, what employees experience, what your business measures, and what the market expects. You&#8217;ll map out strategies to bring these voices together, identify disconnects, and prioritise where to act.<\/p>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile gap-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\">\n<svg width=\"20\" height=\"14\" viewBox=\"0 0 20 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M10 9C11.1046 9 12 8.10457 12 7C12 5.89543 11.1046 5 10 5C8.89544 5 8.00001 5.89543 8.00001 7C8.00001 8.10457 8.89544 9 10 9Z\" fill=\"#8B3CE6\"\/>\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0.457764 7.00004C1.73202 2.94291 5.52232 0 9.99997 0C14.4776 0 18.2679 2.94288 19.5422 6.99996C18.2679 11.0571 14.4776 14 9.99995 14C5.52232 14 1.73204 11.0571 0.457764 7.00004ZM14 7C14 9.20914 12.2091 11 10 11C7.79087 11 6.00001 9.20914 6.00001 7C6.00001 4.79086 7.79087 3 10 3C12.2091 3 14 4.79086 14 7Z\" fill=\"#8B3CE6\"\/>\n<\/svg>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Why it matters<\/strong>:<br>Too often, feedback loops fall flat\u2014trapped in dashboards, ignored in decision-making, or reduced to vanity metrics. This workshop helps you break the cycle and build a CX strategy that gets attention, gains traction, and delivers results.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile gap-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\">\n<svg width=\"14\" height=\"16\" viewBox=\"0 0 14 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M7.00003 0C3.68632 0 1.00003 2.68629 1.00003 6V9.58579L0.292922 10.2929C0.00692448 10.5789 -0.0786313 11.009 0.0761497 11.3827C0.230931 11.7564 0.595567 12 1.00003 12H13C13.4045 12 13.7691 11.7564 13.9239 11.3827C14.0787 11.009 13.9931 10.5789 13.7071 10.2929L13 9.58579V6C13 2.68629 10.3137 0 7.00003 0Z\" fill=\"#8B3CE6\"\/>\n<path d=\"M7 16C5.34315 16 4 14.6569 4 13H10C10 14.6569 8.65685 16 7 16Z\" fill=\"#8B3CE6\"\/>\n<\/svg>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>What you\u2019ll gain:<\/strong> Strategic thinking meets tactical planning, expert coaching from someone who\u2019s worked with hundreds of brands, and peer discussion on how others are making CX part of how they work, not just a report they read.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile gap-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\">\n<svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 16C12.4183 16 16 12.4183 16 8C16 3.58172 12.4183 0 8 0C3.58172 0 0 3.58172 0 8C0 12.4183 3.58172 16 8 16ZM9 5C9 4.44772 8.55228 4 8 4C7.44772 4 7 4.44772 7 5V7H5C4.44772 7 4 7.44771 4 8C4 8.55228 4.44772 9 5 9H7V11C7 11.5523 7.44772 12 8 12C8.55228 12 9 11.5523 9 11V9H11C11.5523 9 12 8.55228 12 8C12 7.44772 11.5523 7 11 7H9V5Z\" fill=\"#8B3CE6\"\/>\n<\/svg>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Want to know more about Luke?<\/strong> <a href=\"https:\/\/www.pressganey.com\/news\/press-ganey-forsta-appoints-luke-williams-as-chief-customer-experience-and-research-officer\/\" target=\"_blank\" rel=\"noopener\">Read more about Luke Williams and his CX<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns mb-16 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n\n<section id=\"block_4c65ac79b076984906b3bb3966e339de\" class=\" rounded-xl sticky single-col border border-solid border-pink\" style=\" \">\n\n\t<div class=\"st-grid grid-cols-1 md:grid-cols-3 columns-3 gap-6\"><div class=\"col px-6 pb-12 mb-24 bg-albatross rounded-lg has-orca-color has-text-color flex content-end\"><div class=\"self-end\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/07\/hx-griffiths.png\" alt=\"\" width=\"349\" height=\"360\" class=\"-mt-20\" \/><h3 class=\"mb-0\">Jeremy Griffiths&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/jeremygriffiths\/\" target=\"_blank\" class=\"color-tsunami align-top\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/12\/linkedin-fontawesome.png\" alt=\"LinkedIn icon\" class=\"w-6 -translate-y-1\" width=\"20\" height=\"20\" \/><\/a><\/h3><p>Director of Experience Intelligence, InMoment a Press Ganey Forsta company<\/p>\n<\/div><\/div><\/div><\/section><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Conversational Intelligence with InMoment, a Press Ganey Forsta company<\/h2>\n\n\n\n<p>Your contact centre holds millions of data points in voice and text interactions. Most of it? Untapped.<\/p>\n\n\n\n<p>This session explores how AI and natural language processing (NLP) can help you extract meaningful insights from these everyday conversations\u2014without drowning in data. Jeremy will walk through real examples of how brands are uncovering trends, surfacing issues faster, and even predicting customer behaviour using these tools.<\/p>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile gap-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\">\n<svg width=\"20\" height=\"14\" viewBox=\"0 0 20 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M10 9C11.1046 9 12 8.10457 12 7C12 5.89543 11.1046 5 10 5C8.89544 5 8.00001 5.89543 8.00001 7C8.00001 8.10457 8.89544 9 10 9Z\" fill=\"#8B3CE6\"\/>\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0.457764 7.00004C1.73202 2.94291 5.52232 0 9.99997 0C14.4776 0 18.2679 2.94288 19.5422 6.99996C18.2679 11.0571 14.4776 14 9.99995 14C5.52232 14 1.73204 11.0571 0.457764 7.00004ZM14 7C14 9.20914 12.2091 11 10 11C7.79087 11 6.00001 9.20914 6.00001 7C6.00001 4.79086 7.79087 3 10 3C12.2091 3 14 4.79086 14 7Z\" fill=\"#8B3CE6\"\/>\n<\/svg>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Why it matters<\/strong>:<br>Customers are telling you what they need. But if you&#8217;re only listening to survey scores, you&#8217;re missing the full picture. Conversational intelligence helps you fill the gaps\u2014giving you a richer, more complete view of your experience.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile gap-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\">\n<svg width=\"14\" height=\"16\" viewBox=\"0 0 14 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M7.00003 0C3.68632 0 1.00003 2.68629 1.00003 6V9.58579L0.292922 10.2929C0.00692448 10.5789 -0.0786313 11.009 0.0761497 11.3827C0.230931 11.7564 0.595567 12 1.00003 12H13C13.4045 12 13.7691 11.7564 13.9239 11.3827C14.0787 11.009 13.9931 10.5789 13.7071 10.2929L13 9.58579V6C13 2.68629 10.3137 0 7.00003 0Z\" fill=\"#8B3CE6\"\/>\n<path d=\"M7 16C5.34315 16 4 14.6569 4 13H10C10 14.6569 8.65685 16 7 16Z\" fill=\"#8B3CE6\"\/>\n<\/svg>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>What you\u2019ll gain:<\/strong> A practical lens on AI, focused on what you can do now to start making smarter, faster decisions\u2014plus real-life stories of brands already doing it.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile gap-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\">\n<svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 16C12.4183 16 16 12.4183 16 8C16 3.58172 12.4183 0 8 0C3.58172 0 0 3.58172 0 8C0 12.4183 3.58172 16 8 16ZM9 5C9 4.44772 8.55228 4 8 4C7.44772 4 7 4.44772 7 5V7H5C4.44772 7 4 7.44771 4 8C4 8.55228 4.44772 9 5 9H7V11C7 11.5523 7.44772 12 8 12C8.55228 12 9 11.5523 9 11V9H11C11.5523 9 12 8.55228 12 8C12 7.44772 11.5523 7 11 7H9V5Z\" fill=\"#8B3CE6\"\/>\n<\/svg>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Want a deeper dive?<\/strong> <a href=\"https:\/\/inmoment.com\/en-gb\/resource\/on-demand-webinar-what-role-is-conversational-intelligence-playing-in-your-cx-strategy\/\">Watch the on-demand webinar with Jeremy<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<section id=\"section-block_5e9aa47823dfb028482da2d3201ca1cc\" class=\"block-section bg-albatross   bg-pink-light  alignfull\"\n    style=\" \">\n\n    <div class=\"py-100px\">\n\n        <div class=\"container\">\n\n            \n\n<h2 class=\"wp-block-heading has-text-align-center mb-0\">Why These Workshops Are Different<\/h2>\n\n\n\n<p class=\"has-text-align-center\">These aren\u2019t one-way presentations. They\u2019re shared learning environments where challenges are welcomed, not glossed over. You\u2019ll:<\/p>\n\n\n\n<div class=\"wp-block-columns mt-8 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full text-center mx-auto w-1\/2 mb-4\"><img decoding=\"async\" width=\"160\" height=\"160\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/user-presentation.png\" alt=\"\" class=\"wp-image-90724\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/user-presentation.png 160w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/user-presentation-150x150.png 150w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-orca-color has-text-color has-link-color wp-elements-3e699fd2b5c96249c861c70cd20bae82\"><strong>Work through real CX problems\u2014yours and others\u2019<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full text-center mx-auto w-1\/2 mb-4\"><img decoding=\"async\" width=\"160\" height=\"160\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/business-people.png\" alt=\"\" class=\"wp-image-90706\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/business-people.png 160w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/business-people-150x150.png 150w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-orca-color has-text-color has-link-color wp-elements-a70725420433cffec66577c83f779070\"><strong>Hear from experts who want to help you thrive<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full text-center mx-auto w-1\/2 mb-4\"><img decoding=\"async\" width=\"160\" height=\"160\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/award-check.png\" alt=\"\" class=\"wp-image-90700\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/award-check.png 160w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/award-check-150x150.png 150w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-orca-color has-text-color has-link-color wp-elements-afccfe98c6379b50f5af326f529ed1fe\"><strong>Gain ideas and tools you can apply right away<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full text-center mx-auto w-1\/2 mb-4\"><img decoding=\"async\" width=\"166\" height=\"166\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/user-dashboard.png\" alt=\"\" class=\"wp-image-90718\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/user-dashboard.png 166w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/user-dashboard-150x150.png 150w\" sizes=\"auto, (max-width: 166px) 100vw, 166px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-orca-color has-text-color has-link-color wp-elements-6212ba140822bf6fe45253ef75f7e3f6\"><strong>Learn what\u2019s worked (and what hasn\u2019t) from peers in similar roles<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full text-center mx-auto w-1\/2 mb-4\"><img decoding=\"async\" width=\"160\" height=\"160\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/award-check.png\" alt=\"\" class=\"wp-image-90700\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/award-check.png 160w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/award-check-150x150.png 150w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-orca-color has-text-color has-link-color wp-elements-4491bf3e19513b95533298e373bfe10e\"><strong>Leave feeling energised, informed, and ready to take action<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<section id=\"section-block_1076099757268abe1154ba70e776d46d\" class=\"block-section bg-transparent   bg-cover bg-center bg-no-repeat  default\"\n    style=\" \">\n\n    <div class=\"py-100px\">\n\n        <div class=\"container\">\n\n            \n\n<h3 class=\"wp-block-heading has-text-align-center\">Seats are limited, and these sessions fill fast!<br>Explore the full agenda and register today<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-albatross-color has-betta-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/inmoment.com\/en-gb\/event\/xi-forum-europe-2025\/#signup\" style=\"border-radius:4px\"><strong>Save My Spot!<br><\/strong><\/a><\/div>\n<\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<script>\n\nfunction initProgress() {\n\nvar prog = document.getElementById('sticky-progress-bar');\n\nvar body = document.body,\n    html = document.documentElement;\n\nvar height = Math.max(\n    body.scrollHeight,\n    body.offsetHeight,\n    html.clientHeight,\n    html.scrollHeight,\n    html.offsetHeight\n);\n\nfunction setProgress() {\n    var scrollFromTop = (html.scrollTop || body.scrollTop) + html.clientHeight - (html.clientHeight * 1.5);\n    var width = (scrollFromTop \/ height) * 100 + 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}\n\n});\n}\n<\/script>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-94525","lp","type-lp","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/lp\/94525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/lp"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/lp"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/lp\/94525\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=94525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}