{"id":28620,"date":"2021-07-26T12:31:00","date_gmt":"2021-07-26T12:31:00","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=news&#038;p=28620"},"modified":"2021-07-26T12:31:02","modified_gmt":"2021-07-26T12:31:02","slug":"implementing-an-impactful-cx-initiative-understand-your-customer-segment","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-gb\/news\/implementing-an-impactful-cx-initiative-understand-your-customer-segment\/","title":{"rendered":"Implementing an impactful CX initiative: understand your customer segment"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">CX Network, one of the global leaders in premium content for customer experience professionals, recently announced the winners of the\u00a0<a href=\"https:\/\/www.cxnetwork.com\/cx-experience\/articles\/cx-elite-awards-2021-winners-announced\" target=\"_blank\" rel=\"noreferrer noopener\">2021 CX\u00a0Elite\u00a0Awards at\u00a0InMoment\u2019s\u00a0Experience Forum<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The CX Elite Awards 2021 is a celebration of&nbsp;outstanding CX achievements&nbsp;over the past year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this exclusive interview, CX Network talks with Fern Roberts, customer experience insight manager at Tesco, in reaction to the award win.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.cxnetwork.com\/cx-experience\/articles\/implementing-an-impactful-cx-initiative-understand-your-customer-segment\" target=\"_blank\" rel=\"noreferrer noopener\">Read the full article on CXNetwork<\/a>.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[],"class_list":["post-28620","news","type-news","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/news\/28620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/news\/28620\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=28620"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/news_type?post=28620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}